Seasonal Client Associate - Pinecrest

Callaway Golf; Beachwood (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

Callaway Golf Company is seeking a Client Associate to maintain the in-store sales and service experience and promote sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

The role focuses on delivering exceptional service, connecting with clients, staying informed on apparel lines, participating in-store events, and upholding company standards while ensuring a welcoming environment for guests.

Qualifications

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or upscale when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

Skills

Communication skills

Customer service

Teamwork

Education

Experience in client services

Tools

Microsoft Applications

POS systems

Job description

ABOUT THE BRAND:

Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf.

Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game.

Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit https://www.callawaygolf.com

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service


• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals


• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line


• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business


• Adhere to client service standards and company policies and procedures


• Foster a friendly, open and inviting environment for all in-store guests


• Foster a work environment focused on teamwork and productivity


• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications


• Proficient in point-of-sale (POS) systems


• Strong written and verbal communication skills


• Ability to make decisions independently, or upscale when applicable


• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

• Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store


• Walk, sit, stand, bend, reach and move continually during working hours

DE&I and EEOC:

Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.