Seasonal Client Associate - Pinecrest

Callaway; Beachwood (OH); On-site; USD 19,000 - 30,000; Full time

Job summary

Callaway is seeking a Client Associate for our Beachwood, Ohio store to deliver exceptional service and drive sales. You will connect with customers, maintain apparel knowledge, participate in events, and support store operations on busy evenings and weekends.

The role requires at least 1 year in client services, strong communication, and proficiency with POS systems and Microsoft Office. Join a team focused on performance and inclusivity in a retail environment.

Qualifications

• Minimum 1 year experience in a client services related capacity.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line.
• Proficient in Microsoft Applications and POS systems.

Responsibilities

• Instill an approachable, efficient sales and service focus on the floor to achieve sales goals.
• Connect with in-store clients and develop repeat customers.
• Maintain knowledge of apparel seasonality, fit and fabric to advise customers.
• Participate in in-store events, marketing initiatives, and CRM activity.
• Foster a friendly, open environment and adhere to company policies.
• Keep store clean and organized, including front of house and stock areas.

Skills

Customer service

Sales

Communication

Teamwork

Education

1+ year client services experience

Tools

POS systems

Microsoft Office

Job description

ABOUT THE BRAND:Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf.Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game.Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit https://www.callawaygolf.comThe Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.ROLES AND RESPONSIBILITIESInstill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional serviceConnect with in-store clients and develop and retain a following of repeat clients to drive individual sales goalsMaintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the lineParticipate in-store events, marketing initiatives and CRM activity to drive and reward repeat businessAdhere to client service standards and company policies and proceduresFoster a friendly, open and inviting environment for all in-store guestsFoster a work environment focused on teamwork and productivityMaintain store cleanliness and organization, including front of house and stock spaceTECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)Proficient in Microsoft ApplicationsProficient in point-of-sale (POS) systemsStrong written and verbal communication skillsAbility to make decisions independently, or escalate when applicableAbility to work non-traditional hours; weekends, evenings and holidaysEDUCATION AND EXPERIENCEMinimum 1-year experience in a client services related capacityPHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)Work is performed in a retail environment / storeWalk, sit, stand, bend, reach and move continually during working hoursDE&I and EEOC:Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.ARE YOU READY TO MAKE THE TURN? APPLY TODAY!