Seasonal Center Associate

United Parcel Service, Inc.; Skyview (SC); On-site; USD 17,000 - 21,000; Part time

Job summary

United Parcel Service, Inc. is seeking a Seasonal Center Associate to join our UPS Store team on a part-time basis to help handle seasonal surges. You will deliver friendly, accurate customer service by processing packages and assisting customers with shipments and store equipment.

You'll learn our product and service offerings, adapt quickly, and maintain a clean, safe work environment while supporting a flexible schedule that may include weekends during peak periods.

Qualifications

• High school diploma or GED.
• Retail or customer service experience.
• Strong communication skills and computer literacy.
• Able to lift 40+ pounds.

Responsibilities

• Deliver outstanding customer service to walk-in customers and phone inquiries.
• Practice active listening with customers and team members.
• Identify shipping needs and provide viable solutions.
• Learn product and service offerings and industry trends.
• Operate all store devices and software; assist others to learn them.
• Keep workspace clean, organized, and safe.
• Perform other duties as assigned.

Skills

Retail experience

Customer service

Microsoft Office

Adobe Suites

Phone skills

Verbal & written communication

Education

High school diploma or GED

Tools

Store equipment operation

Job description

The Seasonal Center Associate will augment our Center team on a part-time basis for a predetermined period of time to help with surges in business activity. He or she delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. In addition, the Seasonal Associate must be willing and able to work a very flexible, part-time schedule that may span Monday through Saturday during seasonal peaks.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• Retail/customer service experience
• Good communication and people skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Willing and able to work a very flexible, part-time schedule that may span 7 days a week during seasonal peak periods