Seasonal Center Associate

United Parcel Service, Inc.; Charlottesville (VA); On-site; USD 18,000 - 23,000; Part time

Job summary

United Parcel Service, Inc. in Charlottesville, VA is seeking a Seasonal Center Associate to support our UPS Store team on a part-time basis during seasonal surges.

You will assist Walk-in customers, process packages, operate copy and binding devices, and advise on products and services with confidence. The ideal candidate has retail or customer service experience, solid computer skills, and a friendly, professional demeanor.

Qualifications

• High school diploma or GED required.
• Retail/customer service experience.
• Good communication and people skills.
• Strong computer skills.
• Outstanding phone skills.
• Strong verbal and written communication skills, including spelling and math.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.
• Willing and able to work a very flexible, part-time schedule that may span Monday through Saturday during seasonal peak periods.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Computer skills

Phone skills

Verbal and written communication

Reliability

Ability to lift 40+ pounds

Flexible schedule

Education

High school diploma or GED

Job description

The Seasonal Center Associate will help our Center team on a part-time basis for a predetermined period of time to help with surges in business activity. He or she delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. In addition, the Seasonal Associate must be willing and able to work a very flexible, part-time schedule that may span Monday through Saturday during seasonal peaks.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Strong computer skills
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Willing and able to work a very flexible, part-time schedule that may span Monday through Saturday during seasonal peak periods