Seasonal Center Associate

The UPS Store #0584; Charlottesville (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

The UPS Store #0584 is seeking a Seasonal Center Associate to support our Center team on a part-time basis during seasonal surges. You will deliver world-class customer service to walk-in customers and assist with shipping, copying, binding, laminating, and POS operations.

You will learn our products, services, and best-value options while maintaining a professional appearance. Ideal candidates have retail or customer service experience, strong computer skills, and a friendly, helpful demeanor.

Qualifications

• Previous retail or customer service experience preferred.
• Must have good communication and people skills.
• Strong computer skills and familiarity with basic software.
• Excellent phone etiquette and communication abilities.
• Clear written and verbal communication, including spelling and basic math.
• Reliable, prompt, and responsible.
• Able to lift 40+ pounds and handle physical tasks.
• Flexible part-time schedule including potential weekends during peaks.

Responsibilities

• Delivers outstanding customer service to walk-in customers and phone inquiries.
• Assists customers with shipping needs and product/service information.
• Operates center equipment and POS devices; willing to teach others.
• Maintains a clean, organized, and safe work area.
• Learns and stays updated on product offerings and industry trends.
• Assists team with daily operations and procedures.
• Performs other duties as assigned.

Skills

Retail/customer service

Computer skills

Phone skills

Verbal communication

Written communication

Spelling and math

Reliability and punctuality

Physical lifting 40+ lbs

Education

High school diploma or GED

Job description

The Seasonal Center Associate will help our Center team on a part-time basis for a predetermined period of time to help with surges in business activity. He or she delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. In addition, the Seasonal Associate must be willing and able to work a very flexible, part-time schedule that may span Monday through Saturday during seasonal peaks.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Strong computer skills
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Willing and able to work a very flexible, part-time schedule that may span Monday through Saturday during seasonal peak periods