Seasonal Candy Shop Manager | Lead Sales & Service

See S Candies; Watsonville (CA); On-site; USD 37,000 - 50,000; Full time

Job summary

See's Candies in Watsonville, CA, is seeking a Retail Shop Manager to lead a sales-driven, customer-focused team. You will coach, develop, and recruit talent while delivering exceptional service and achieving daily, monthly, and annual sales goals.

You will ensure shop operations align with company policies, manage cash handling and banking, and monitor expenses to meet budgets. The role requires flexibility for weekends and holidays and physical ability to stand, stock, and lift up to 25 pounds.

Qualifications

• Minimum 3 years of retail management experience.
• Excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.
• Ability to follow, as well as implement and enforce, company policies and procedures.
• Flexibility in working hours, including weekends and holidays.
• Physical ability to carry out essential functions, including packing candy, stocking shelves, ringing sales, standing or walking the entire shift, and lifting up to 25 pounds.

Responsibilities

• Lead the shop's team, creating a sales-focused and customer-centric environment.
• Set an example by achieving daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide necessary follow-up.
• Resolve customer and employee concerns in a professional and timely manner.
• Train and develop team members on company programs, policies, and procedures.
• Provide professional coaching and feedback to the team.
• Drive recruitment, selection, and recommendation of qualified candidates.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Monitor and control expenses to meet budgetary goals.
• Manage procedures related to cash handling, protection of company assets, and banking.
• Maintain accurate timekeeping records and approve weekly payroll promptly.
• Ensure compliance with state and federal laws related to wages and breaks.
• Implement weekly work schedules in collaboration with District Sales Managers.
• Manage paperwork to meet established deadlines, covering banking, new hires, and inventory.

Skills

Customer service

Communication

Organizational skills

Cash handling

Merchandising

Team leadership

Training & coaching

Recruitment

Job description

See's Candies in Watsonville, CA, is seeking a Retail Shop Manager to lead a sales-driven, customer-focused team. You will coach, develop, and recruit talent while delivering exceptional service and achieving daily, monthly, and annual sales goals.

You will ensure shop operations align with company policies, manage cash handling and banking, and monitor expenses to meet budgets. The role requires flexibility for weekends and holidays and physical ability to stand, stock, and lift up to 25 pounds.