Seasonal Campus Operations Associate

Willow Creek Community Church; South Barrington (IL); On-site; USD 21,000 - 32,000; Part time

Job summary

Willow Creek Community Church in Chicagoland is seeking a Seasonal Part-Time Campus Host to help run services with hospitality and operations support.

You will lead room setup, provide A/V assistance, equip volunteers, ensure clean, welcoming campus environments, and coordinate with Facilities and Risk Management on safety needs. This role focuses on guest experience and reliable service for events and rentals.

Qualifications

• Must be 18 years or older and High school diploma or GED preferred.
• Experience leading a team.
• Prior customer service experience.
• Ability to flex your schedule as needed.

Responsibilities

• Lead room set-up and campus preparation for services, ministries, special events, and rentals
• Provide A/V technical support and troubleshoot issues as needed
• Maintain quality control of campus environments
• Deliver outstanding guest service to internal teams and outside groups
• Coordinate with Facilities and Risk Management on building and safety needs
• Serve as point leader for security or evacuation situations when required
• Oversee a specialty focus area (such as volunteer training, A/V, inventory management, or lobby operations)
• Recruit, develop, train, and care for volunteer teams

Skills

Strong problem-solving

Time management

Customer service

Facility operations

Schedule flexibility

Team development

Education

High school diploma or GED preferred

Experience leading a team

Job description

Seasonal Part-Time Campus Host

Willow Creek Community Church is an egalitarian, non-denominational, multi-site church across Chicagoland, passionate about helping people take next steps to love God, love people, and change the world.

Job Type: Part-time

Schedule: Seasonal, as-needed. Must be available for a flexible schedule, including evenings and weekends.

Pay Range: $15.00–$23.00/hour (based on experience).

Salary: $15-$23 per hour

If you love creating welcoming spaces where everything runs smoothly behind the scenes, this could be a great fit for you.

The Role

As a Campus Host, you are part hospitality leader, part operations coordinator, and part problem-solver. You’ll ensure rooms are set up with excellence, A/V systems are supported, volunteers are equipped, and guests feel genuinely welcomed.

You Will

• Lead room set-up and campus preparation for services, ministries, special events, and rentals
• Provide A/V technical support and troubleshoot issues as needed
• Maintain quality control of campus environments
• Deliver outstanding guest service to internal teams and outside groups
• Coordinate with Facilities and Risk Management on building and safety needs
• Serve as point leader for security or evacuation situations when required
• Oversee a specialty focus area (such as volunteer training, A/V, inventory management, or lobby operations)
• Recruit, develop, train, and care for volunteer teams

What Success Looks Like

• Ministry and events run smoothly and sustainably
• Spaces consistently reflect excellence and attention to detail
• Guests experience proactive, thoughtful hospitality
• Volunteers feel valued, trained, and integrated

Requirements

What you bring

Skills & Competencies

• Strong problem-solving and quick decision-making skills
• Excellent time management
• Customer service excellence
• Working knowledge of facility operations
• Ability to flex your schedule as needed
• Ability to develop and delegate to a team

Experience & Education

• Must be 18 years old or older, and High school diploma or GED preferred
• Experience leading a team
• Prior customer service experience