Seasonal Call Center Supervisor & Coach

ResultsCX Named ‘Major Contender’ in Everest Group; Collinsville (VA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Healthcare Benefits

Paid Training

Employee events

Job summary

ResultsCX is seeking a Seasonal Supervisor Operations in Collinsville, VA to lead a 10+ person agent team, coach performance, and drive service levels for client accounts. The role involves interviewing and onboarding regional hires, providing hands-on coaching, and ensuring accurate payroll inputs.

A flexible schedule and commitment to quality are essential. You will support agents with product knowledge and troubleshooting, monitor calls, and maintain positive team morale in a fast-paced

Qualifications

• Experience mentoring in a contact center or similar environment.
• Ability to exceed KPI targets and manage performance.
• Strong phone and written communication skills.
• Solid analytical and troubleshooting capabilities.”

Responsibilities

• Directly manage a team of 10+ agents, including hiring input and payroll documentation accuracy.
• Coach agent development and performance to improve service metrics.
• Document resolutions, issues, and notes for client records.
• Assist agents with product/account troubleshooting for customers.
• Maintain high performance levels and up-to-date product knowledge.
• Conduct phone call monitoring and desk-side coaching to ensure service levels.

Skills

Mentor

KPI achievement

Inbound contact center

Phone skills

Analytical thinking

Communication

Multi-tasking

Deescalation

Tools

Payroll documentation

Job description

ResultsCX is seeking a Seasonal Supervisor Operations in Collinsville, VA to lead a 10+ person agent team, coach performance, and drive service levels for client accounts. The role involves interviewing and onboarding regional hires, providing hands-on coaching, and ensuring accurate payroll inputs.

A flexible schedule and commitment to quality are essential. You will support agents with product knowledge and troubleshooting, monitor calls, and maintain positive team morale in a fast-paced