Seasonal Call Center Supervisor - Coaching & Performance

Resultcx; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

ResultsCX in Collinsville, US, seeks a Supervisor Operations, Seasonal to lead a team of 10+ agents and drive customer service excellence. The role focuses on coaching, performance management, and hands-on support to agents and clients.

The position requires strong mentoring, KPI achievement, and solid communication skills, with a capability to multitask and manage a dynamic call center environment.

Qualifications

• Experience mentoring staff in a call center environment.
• Proven ability to exceed KPIs in a target-driven setting.
• Strong inbound call center knowledge and customer service skills.
• Excellent verbal and written communication abilities.
• Analytical mindset with troubleshooting capability.

Responsibilities

• Directly manage a team of 10+ agents with input on hiring, discipline and payroll documentation.
• Identify, prioritize and coach agent development areas.
• Document resolutions and notes for accounts.
• Assist agents with product/account functionality and basic troubleshooting.
• Maintain performance levels required by the client and up-to-date knowledge from updates and trainings.
• Provide motivational techniques to improve team morale and environment.
• Conduct phone call monitoring and desk-side coaching to ensure service levels.

Skills

Mentor experience

KPI achievement

Inbound call center

Phone skills

Analytical skills

Troubleshooting

Coaching

Team leadership

Job description

ResultsCX in Collinsville, US, seeks a Supervisor Operations, Seasonal to lead a team of 10+ agents and drive customer service excellence. The role focuses on coaching, performance management, and hands-on support to agents and clients.

The position requires strong mentoring, KPI achievement, and solid communication skills, with a capability to multitask and manage a dynamic call center environment.