Seasonal Brand Ambassador

Jobtailor; Lancaster (Lancaster County); On-site; USD 16,531 - 22,041; Full time

Job summary

Urban Outfitters in Lancaster, PA is seeking brand-focused sales ambassadors to bring the brand to life on the sales floor and connect with customers through genuine, energetic interactions.

You will engage customers with authentic conversations, share details on exclusive drops and promotions, maintain an inspiring, well-organized store, and collaborate with teammates to ensure a seamless shopping experience.

Qualifications

• Genuine love for Urban Outfitters.
• Confidence in expressing your personal style and creativity.
• A people-first mindset; you enjoy meeting and helping others.
• Collaborative attitude and positive energy.

Responsibilities

• Bring the Brand to Life on the sales floor and engage customers with authentic conversations.
• Keep customers informed about exclusive drops and promotions and share enthusiasm for products you love.
• Make shopping seamless by maintaining an inspiring, organized store and assisting with restocking and displays.
• Leverage in-store tech to support customers, stay curious, flexible, and work well as a team.

Skills

Customer Service

Communication

Teamwork

Flexibility

Job description

Responsibilities

• Bring the Brand to Life
• Show up as you—your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what’s happening in-store and online
• Create the Energy on the Salesfloor
• Engage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you’re genuinely excited about; your energy helps create memorable experiences that keep customers coming back
• Make Shopping Seamless
• Help maintain a space that feels inspiring, organized, and easy to shop; from restocking to styling displays, you’ll keep the store looking fresh and on-brand
• Use in-store tech to support customers however they want to shop—whether that’s in-store, online, or somewhere in between
• Stay Curious + Flexible
• Be open to trying new things, jumping in where needed, and learning as you go—every day is a little different, and that’s part of the fun
• Work as a Team
• Support your team, share ideas, and bring good energy—we show up for each other and make the store a positive place to be

Requirements

• A genuine love for Urban Outfitters
• Confidence in expressing your personal style and creativity
• A people-first mindset, you enjoy meeting and helping others
• A collaborative attitude and positive energy
• Comfort in a fast-moving, ever-changing environment
• Flexibility with scheduling (nights, weekends, holidays)

Core Competencies

Demonstrates a strong ability to engage customers through authentic conversations and create memorable shopping experiences while maintaining an organized and inspiring store environment. Exhibits flexibility and a collaborative spirit, contributing positively to team dynamics and adapting to a fast-paced retail setting.