Brand Ambassador

Jobtailor; Natick (MA); On-site; USD 19,286 - 28,929; Full time

Job summary

Urban Outfitters in Natick, MA is seeking a Sales Associate to help bring the brand to life on the sales floor. You’ll engage customers with authentic conversations, share information about exclusive drops, and create memorable shopping experiences with your personal energy and style.

You’ll keep the store organized and inviting, assist with restocking and displays, and use in-store tech to support customers who shop in-store or online.

Qualifications

• Genuine love for Urban Outfitters.
• Confidence to express personal style and creativity.
• People-first mindset with enthusiasm for helping others.
• Collaborative attitude and positive energy.
• Comfort in a fast-changing environment.
• Flexible scheduling including nights, weekends, holidays.
• Retail or customer service experience is a plus, not required.

Responsibilities

• Bring the Brand to Life.
• Show up as yourself – your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what’s happening in-store and online.
• Create the Energy on the Salesfloor.
• Engage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about; your energy helps create memorable experiences that keep customers coming back.
• Make Shopping Seamless.
• Help maintain a space that feels inspiring, organized, and easy to shop; from restocking to styling displays, you’ll keep the store looking fresh and on-brand.
• Use in-store tech to support customers however they want to shop—whether that’s in-store, online, or somewhere in between.
• Stay Curious + Flexible.
• Be open to trying new things, jumping in where needed, and learning as you go—every day is a little different, and that’s part of the fun.
• Work as a Team.
• Support your team, share ideas, and bring good energy—we show up for each other and make the store a positive place to be.

Skills

Brand passion

Personal style

People skills

Team collaboration

Adaptability

Customer service

Job description

Responsibilities

• Bring the Brand to Life
• Show up as yourself – your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what’s happening in-store and online
• Create the Energy on the Salesfloor
• Engage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about; your energy helps create memorable experiences that keep customers coming back
• Make Shopping Seamless
• Help maintain a space that feels inspiring, organized, and easy to shop; from restocking to styling displays, you’ll keep the store looking fresh and on-brand
• Use in-store tech to support customers however they want to shop—whether that’s in-store, online, or somewhere in between
• Stay Curious + Flexible
• Be open to trying new things, jumping in where needed, and learning as you go—every day is a little different, and that’s part of the fun
• Work as a Team
• Support your team, share ideas, and bring good energy—we show up for each other and make the store a positive place to be

Requirements

• A genuine love for Urban Outfitters
• Confidence in expressing your personal style and creativity
• A people-first mindset; you enjoy meeting and helping others
• A collaborative attitude and positive energy
• Comfort in a fast-moving, ever-changing environment
• Flexibility with scheduling (nights, weekends, holidays)
• Experience in retail or customer service is a plus, but not required

Core Competencies

Demonstrates a strong ability to engage customers through authentic conversations and create memorable shopping experiences. Exhibits flexibility and a collaborative spirit while maintaining an organized and inspiring retail environment.