Seasonal Bellperson

Omni Hotels & Resorts; Rancho Mirage (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Seasonal Bellperson in Rancho Mirage, CA. The role focuses on delivering personalized guest service, assisting guests with luggage, and coordinating transportation while maintaining a welcoming lobby presence.

The position requires staying engaged with guests, ensuring smooth interactions across departments, and supporting a fast-paced hotel environment with attention to detail and a warm, professional demeanor.

Qualifications

• Experience in hospitality or luxury hotel guest service is preferred.
• Ability to interact with guests in a courteous and professional manner.
• Strong organizational skills and the ability to multitask in a fast-paced environment.

Responsibilities

• Assist guests with luggage and escort as needed.
• Direct guests to Front Desk, meeting rooms, and other hotel areas.
• Call taxis or shuttle buses for guests and coordinate rides.
• Maintain bell carts, luggage storage, and bell storage area.
• Train new bell staff on procedures and hotel protocols.
• Log arrivals and departures and communicate information to the next shift.

Skills

Customer service

Multi-tasking

Attention to detail

Communication

Job description

Seasonal Bellperson

Overview:

The Bell/Valet Attendant is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs.

Responsibilities:

• Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed.
• Use friendly and appropriate expressions when engaging guests.
• Supervising the bell staff and ensure they perform their duties efficiently.
• Assist in making reservations for restaurants and limousines for our guests.
• Ensure the delivery of parcels, mail, and special deliveries to guestrooms.
• Ensure that the bell storage closet is maintained, clean and tidy.
• Follow-up with guest complaints to ensure that any problems are resolved.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
• Utilize bell carts effectively and with caution.
• Ensure Lobby Presence when on shift.
• Direct guests to the Front Desk or meeting rooms.
• Call taxis and/or shuttle for guests as needed.
• Assist, retrieve, and load luggage for guests.
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
• Engage in conversation with as many guests as possible.
• Aid guests in locating other areas of the hotel (walk them to destination if possible).
• Train new bell staff members on the proper procedures and protocols of the hotel.
• Maintain daily bell log for all arrivals and departures.
• Send a daily email with any information necessary for the next shift. Inventory tools of the trade. i.e. radios, door stops, bell carts.

Qualifications:

• Must possess a valid Driver's license and be at least 21 years old
• Previous luxury hotel experience is required.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
• Knowledge of the surrounding area and all of its attractions.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.