Seasonal Activities Office #120

Cal Am; Mesa (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

Cal-AM Properties Inc is seeking a Customer Service–oriented individual to support the Activity Director Assistant in a friendly, upbeat workplace for residents' activity needs.

Responsibilities include reception, box office, events support, and room reservations, with a Monday–Friday 7:30 am to 4:00 pm schedule. Knowledge of TixPro8 and MS Office is required.

Qualifications

• Experience delivering excellent resident-focused service.
• Familiar with events support and room reservations.
• Proficient with Microsoft Office suite (Publisher, Excel, Word, Outlook).
• Strong phone handling and communication skills.

Responsibilities

• Reception: greet residents professionally, answer phones, relay requests.
• Box Office: sell tickets with the company’s software and answer questions.
• Events/Activities Support: greet participants, assist with setup and takedown, promote events.
• Room Reservations: assist residents with booking rooms and manage schedules.
• Position duties may change according to business needs and management direction.

Skills

Customer service

Phone etiquette

MS Office

TixPro8

Tools

TixPro8

Printer & Copiers

Scanners

Job description

Career Opportunities with Cal-AM Properties Inc

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Formed in 1988, Cal-Am Properties, Inc. is one of the largest privately held operators of RV resorts, manufactured home communities and apartment communities in the United States. Through teamwork and dedication, our staff are valued as an important component to our total success. Everyone at Cal-Am is continually working today for tomorrow’s lifestyle ensuring those we serve have an unparalleled experience of the highest quality.

ACTIVITIES OFFICE

The qualified, Customer Service-focused candidate will assist the Activity Director Assistant in maintaining a friendly, happy, and upbeat workplace, providing residents with their activity needs.

Compensation: $17.00 Hourly
Schedule: Monday to Friday from 7:30 am to 4:00 pm with a 30 minute lunch.

Responsibilities

• Reception:
  
  
  
  • Greets residents in a professional, respectful and friendly manner.
  
  
  • Answers phones, screen calls, takes messages, and relays important requests/concerns.
  
  
  • Offers assistance when possible to support others in the department.
  
  
  
  


• Box Office:
  
  
  
  • Sells tickets to events/activities using the company’s proprietary software.
  
  
  • Answers resident questions relating to events/activities such as availability, seating, and cost.
  
  
  • Updates management regarding concerns related to ticket program.
  
  
  • Researches and reprints tickets and receipts for residents, as needed.
  
  
  • Informs management of refund/exchange requests and processes subsequent paperwork.
  
  
  
  


• Events/Activities Support:
  
  
  
  • Appears at events/activities to greet participants, take tickets, sell tickets, serve and otherwise assist with the success of the event/activity.
  
  
  • Assists the activities set-up team as needed to prepare for and take down an event/activity.
  
  
  • Assists in designing event flyers to be posted on-site and included in the messenger newsletter.
  
  
  • Creates last-minute notice flyers, ad hoc. Promotes activities by printing and posting flyers for events/activities, and being able to speak to the details of the events/activities.
  
  
  
  


• Room Reservations:
  
  
  
  • Assists residents with reserving rooms for private and group events.
  
  
  • Assists in the management of room reservations to ensure accurate room availability and to prevent overbooking of rooms.
  
  
  • Assists in reviewing monthly room reservations to ensure accuracy of the daily schedule in the newsletter.
  
  
  • Assists residents in picking up and returning tables and chairs loaned for their private events.
  
  
  
  


• Position duties and work schedule may change according to business needs at any time or as instructed by management.


• The Company reserves the right to add or change duties at any time.

Skills

• Knowledge with TixPro8 and Computers.


• Ability to operate printers, laminators, and copiers and scanners.


• Knowledge and understanding of Microsoft Office programs, including, but not limited to Publisher, Excel, Word, and Outlook Mail.


• Handle incoming and outgoing calls to the Activity Office.