Season Ticket Member Services Assistant

Rockford IceHogs; Rockford (IL); On-site; USD 1,705,000 - 2,428,000; Part time

Job summary

The Rockford IceHogs are seeking a Season Ticket Member Services Assistant to support the Revenue Generation team and engage Season Ticket Members. This part-time role requires energy, initiative, and a strategic mindset to help generate revenue and provide excellent member service.

Approximate 20 hours per week with evenings, weekends, and holidays as schedule demands. Based in Rockford, IL, compensation is $15.00 per hour.

Qualifications

• Enthusiastic collaborator and belief that varying perspectives and contributors create an improved outcome.
• Superior written and verbal communication skills.
• Ability to work independently and effectively with others at all management levels.
• Superior organization and time management skills.
• Ability to solve problems independently with customized solutions.
• Strong computer skills with Microsoft Word Excel Power Point CRM Salesforce and the internet.
• Experience with ticketing systems Ticketmaster Archtics is a plus.
• Passion for sports and hockey.
• Ability to work nights weekends and holidays as event schedule commands.
• Ability to address adapt to and overcome challenges in a fast paced dynamic environment.
• Demonstrated aptitude for driving results.
• High attention to detail.

Responsibilities

• Support the entire Revenue Generation team via ticket inquiry phone live chat and email support.
• Assist Season Ticket Members with various inquiries and requests.
• Maintain diligent and real time Salesforce CRM entries.
• Other duties and responsibilities as required.

Skills

Team collaboration

Communication skills

Independent work

Time management

Problem solving

Attention to detail

Passion for hockey

Tools

Salesforce CRM

Microsoft Word

Excel

PowerPoint

CRM

Ticketmaster Archtics

Job description

Job Title Season Ticket Member Service Assistant Department Revenue Generation Season Ticket Member Services Reports To Manager Season Ticket Member Services Location Rockford IceHogs Office Hours Office time approximately 20 hours per week Schedule varies based on the event and game schedule including evenings weekends and holidays as needed Duration 2026 27 AHL Season September through April Status Part Time Seasonal Direct Reports None Compensation 1500 per hour The Rockford IceHogs are an equal opportunity employer that values diversity at all levels All individuals regardless of personal characteristics are encouraged to apply All qualified applications will receive consideration for employment without regard to gender race religion or religious creed color gender identity gender expression national origin ancestry physical or mental disability medical condition marital status registered domestic partner status age sexual orientation military or veteran status or any other basis protected by federal state local law ordinance or regulation and will not be discriminated against on these bases We are committed to providing reasonable accommodation for individuals with disabilities

Role Summary

The Season Ticket Member Services Assistant is a part time position responsible for supporting the team servicing Season Ticket Members and generating revenue for the Rockford IceHogs This position requires a highly energetic and self motivated individual with a strategic mindset

Primary Responsibilities

• Support the entire Revenue Generation team via ticket inquiry phone live chat and email support
• Assist Season Ticket Members with various inquiries and requests
• Maintain diligent and real time Salesforce CRM entries
• Other duties and responsibilities as required

Qualifications & Requirements

• Enthusiastic collaborator and belief that varying perspectives and contributors create an improved outcome
• Superior written and verbal communication skills
• Ability to work independently and effectively with others at all management levels
• Superior organization and time management skills
• Ability to solve problems independently with customized solutions
• Strong computer skills with Microsoft Word Excel Power Point CRM Salesforce and the internet
• Experience with ticketing systems Ticketmaster Archtics is a plus
• Passion for sports and hockey
• Ability to work nights weekends and holidays as event schedule commands
• Ability to address adapt to and overcome challenges in a fast paced dynamic environment
• Demonstrated aptitude for driving results
• High attention to detail

The Team

The Rockford IceHogs founded in 1999 and members of the American Hockey League AHL is a premier organization and primary development affiliate of the Chicago Blackhawks Located in Rockford IL the Team calls the newly renovated BMO Center its home and offices in downtown Rockford 401 E State Street As the longest running professional sports team in Rockford the organization has developed a passionate local fan base and has set multiple attendance records over the years while establishing a strong a community presence The Rockford IceHogs goal is to continue providing exceptional fan experiences elevating fan attendance making a substantial impact in the community and continuing their commitment to developing exceptional talent