Part-Time Fan Events & Experiences Team Member

Rockford IceHogs; Rockford (IL); On-site; USD 18,000 - 23,000; Part time

Job summary

Rockford IceHogs are seeking part-time Fan Events & Experiences Team Members for the 2026-27 AHL season in Rockford, IL. These game-day roles support the FanZone, Spin-to-Win, Chuck-A-Puck, and 50/50 operations, helping raise funds for the IceHogs Community Fund while delivering an excellent fan experience.

You will rotate through different duties, greet guests, sell raffle tickets, assist with mobile orders, and coordinate in-arena events, all while representing the IceHogs professionally.

Qualifications

• Must be at least 18 years of age.
• Passionate about customer service and friendly with fans.
• Strong teamwork and communication skills.
• Genuine enthusiasm for community involvement in sports.

Responsibilities

• Promote a positive fan experience as part of a fast-paced, creative team.
• Greet fans entering and exiting the arena with courtesy.
• Sell 50/50 raffle tickets and manage prize pick-up.
• Assist fans with mobile purchases and event activities.
• Participate in pre-game, in-game, and post-game duties and other tasks as assigned.

Skills

Customer service

Teamwork

Communication

Community involvement

Professional representation

Job description

Job Title: Part-Time Fan Events & Experiences Team Member

Department: Marketing and Community Relations

Reports to: Manager, Marketing and Community Relations

Location: Rockford, IL

Duration: 2026-27 AHL Season (September through April)

Status: Part-Time / Seasonal

# Direct Reports: None

Compensation: $15.00 per hour

The Rockford IceHogs is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Role Summary

The Rockford IceHogs are looking for passionate individuals to join us for the 2026-27 hockey season. These are game day positions that help raise money for the IceHogs Community Fund, which supports numerous organizations in the region through grants and sponsorships. These are fan-facing, customer service-oriented positions operating our FanZone table, Spin-to-Win game, and Chuck-A-Puck sales table, as well as selling 50/50 raffle tickets. In this position you will likely rotate in each of those roles from game to game.

Primary Responsibilities

Fan Zone

• Promote a positive fan experience and work as part of a fast-paced, creative team
• Greet all members and guests with pleasantries as they enter and exit the arena
• Sell 50/50 raffle tickets at the table
• Manage prize pick-up or other item pick-up needs
• Assist fans with mobile purchases for Hamboni rides and Jersey Raffle
• Coordinate requests for video board announcements (birthdays, anniversaries, etc.)
• Take part in pre-game preparation, in-game implementation, and post-game duties to effectively complete assigned tasks
• Answer all fan questions accurately and professionally to enhance their experience
• Assist other departments with game-day initiatives as and any other duties as assigned

50/50 Seller

• Sell 50/50 tickets on the move throughout the arena
• Educate IceHogs fans on the impact of the 50/50 raffle and invite them to participate
• Promote a positive fan experience and work as part of a fast-paced, creative team
• Greet all members and guests with pleasantries as they enter and exit the arena
• Assist in distribution of promotional items as requested
• Take part in pre-game preparation, in-game implementation, and post-game duties to effectively complete assigned tasks
• Answer all fan questions accurately and professionally to enhance their experience
• Assist other departments with game-day initiatives as and any other duties as assigned

Spin-to-Win or Chuck-A-Puck

• Educate IceHogs fans on the impact of the Spin-to-Win or Chuck-A-Puck games and invite them to participate
• Help set up the event table prior to doors opening
• Take ownership of the event table during assigned times and ensure efficient and accurate transactions
• Promote a positive fan experience and work as part of a fast-paced, creative team
• Greet all members and guests with pleasantries as they enter and exit the arena
• Take part in pre-game preparation, in-game implementation, and post-game duties to effectively complete assigned tasks
• Answer all fan questions accurately and professionally to enhance their experience
• Assist other departments with game-day initiatives as and any other duties as assigned

Qualifications & Requirements

• Must be at least 18 years of age
• Should be passionate about customer service, display an outgoing and positive attitude, and be comfortable interacting with fans in large, crowded, arena environments.
• Should have excellent teamwork skills, effective communication skills and exhibit a willingness to help your co-workers succeed
• Should exhibit a genuine enthusiasm for community involvement within the sports industry
• Professionally represent the IceHogs brand while on duty

The Team

The Rockford IceHogs, founded in 1999 and members of the American Hockey League (AHL), is a premier organization and primary development affiliate of the Chicago Blackhawks. Located in Rockford, IL, the Team calls the newly renovated BMO Center its home and offices in downtown Rockford, 401 E State Street.

As the longest running professional sports team in Rockford, the organization has developed a passionate local fan base and has set multiple attendance records over the years, while establishing a strong community presence.

The Rockford IceHogs’ goal is to continue providing exceptional fan experiences, elevating fan attendance, making a substantial impact in the community and continuing their commitment to developing exceptional talent.