Search Operations Team Leader - Trust & Safety

ByteDance; Austin (TX); On-site; USD 101,859 - 172,272; Full time

Job summary

A leading technology company in Austin is looking for a Search Operations Team Leader. In this role, you will manage a multicultural team, enhance user experience in search operations, and collaborate with various departments. Ideal candidates should have at least 3 years of experience in leadership roles and strong people management skills. This full-time position offers a competitive salary and the opportunity to work in a dynamic environment.

Qualifications

• 3+ years experience as Team Lead/Content Manager/Technical Lead.
• Experience managing large multicultural teams.
• Strong knowledge of search engineering and related strategies.

Responsibilities

• Lead and develop the local search operation team.
• Ensure services are delivered within TikTok's core values.
• Cooperate with cross-functional teams to improve user experience.

Skills

People management skills

Attention to detail

Interpersonal skills

Education

Bachelor's Degree or equivalent education/experience

Job description

Search Operations Team Leader - Trust & Safety

Search Operations Team Leader - Trust & Safety

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Responsibilities
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

What will I be doing?
- Leading, managing, recruiting & developing the local search operation team, helping them to achieve their full potential and maintain high standards & quality of work
- Being responsible for ensuring that all services are delivered within the framework of TikTok's core values and in line with existing policies & procedures
- Being responsible for leading the team to perform policy, process & strategies localization, BPO quality management, Quality assurance, RCA, data analysis & deep dives, making reports & policy recommendations and strengthening the team's understanding of Search Ops policies.
- Continuously evaluate outcomes, manage performance, establish and optimize the workflow and SOPs, report, analyse, and optimize quality process to ensure productivity, quality, effect and efficiency goals can be met.
- Being responsible for cooperating with cross-functional teams such as product, research & development teams to optimize search strategies and improve users' search experience.
- Being responsible for landing new projects and providing high quality training to BPO site.
- Actively promoting and supporting inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals.
- Creating an inspiring team environment with an open communication culture, utilising clear goals and objective setting to help the team succeed.
- Additional compatible and related responsibilities which are not necessarily listed above.
- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content

Qualifications
Minimum Qualifications
- Recent 3+ years experience working as Team Lead/Content Manager/ Technical Lead. Strong people management skills and currently managing large multicultural teams with diverse skills.
- General knowledge of Search Engineering/Search engines and Search related strategies
- Demonstrate strong attention to detail, the ability to work independently, and possess good interpersonal skills
- Possesses good interpersonal skills, demonstrates good judgment, training, and coaching skills
- Proven track record of working with cross-functional partners, across different countries

Preferred Qualifications
- Bachelor's Degree or equivalent education/experience
- Flexibility to move between projects etc, based on business needs
- Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.


TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Technology, Information and Internet

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