SMB Account Manager - Elevate

TikTok; Austin (TX); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Diversity & Inclusion initiatives

Career development opportunities

Job summary

A leading social media platform is looking for a passionate Account Manager in Austin to support small and medium-sized businesses (SMBs) in achieving their marketing goals. The role involves developing client relationships and providing tailored solutions to drive revenue and satisfaction. Ideal candidates have a strong understanding of digital advertising and a proven sales background.

Qualifications

• 2+ years of experience in account management or sales.
• Strong understanding of digital advertising.
• Proven track record of achieving sales goals.

Responsibilities

• Drive revenue and client satisfaction through strategic conversations.
• Develop relationships with SMB clients.
• Utilize data to optimize client engagement strategies.

Skills

Sales strategy

Client relationship management

Digital advertising

Problem-solving

Analytical thinking

Job description

Responsibilities
TikTok's SMB team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have tailored tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

We're looking for a passionate Account Manager with an understanding of digital advertising to join our growing Scaled Sales team in Austin. You will be a crucial member of a growing team that will partner with SMB advertisers in a one-to-many structure with the goal of nurturing, retaining and growing accounts. You will develop newly acquired advertisers alongside long-term client relationships with a focus on driving revenue, advertiser education & satisfaction from campaign performance success, analysis and new strategic opportunities. Success in this position requires a focus on opportunity identification, client service, the ability to thrive in a dynamic work environment, and the ability to help shape and sell scalable solutions to grow and support SMB customers.

Responsibilities
1. Raise the bar - Be results focused, grow revenue, educate and lead strategic conversations with SMB clients. Spot opportunities to drive scalable impact via compelling sales propositions that can be pitched en masse with minimal customization.
2. Make your own discoveries - Grow a deep understanding of TikTok's products, processes and tools, adapting to diverse client needs and objectives. Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues.
3. Assume ownership - Bring a passion for helping businesses achieve results, partnering with small and medium sized clients to optimize and improve the performance of their TikTok campaigns and identify programmatic ways to do this at scale. Understand their business objectives and determine the right course of action with a view to helping them grow their business.
4. Deliver value at scale - Use scalable tools, data, and insights to prioritize and plan your client engagement strategy across a wide book of business. Tapping into your industry knowledge, sales experience, and product expertise, determine what engagement level (light touch to in-depth relationship building) is required to meet client needs.
4. Embrace change as an opportunity - You will have a growth mindset: learning if you don't understand, accepting challenges, growing through failure; viewing uncertainty as an opportunity to thrive.
5. Collaboration creates value - Seek to support new team members as they learn about our products and processes. Share your knowledge and empower your peers. Liaise with cross-functional teams on structuring and executing operational and strategic initiatives.

Qualifications
Minimum Qualifications
- 2+ years full-time sales, account management or agency experience, managing clients at scale - we count internships!
- Strong understanding of the digital advertising ecosystem. Experience of self-serve platform, auction, or programmatic ad products is a plus.
- Proven track record of reaching and exceeding sales goals with a large book of business.
- As this role covers the US market, excellent verbal and written English language and communication skills, including presentations, is essential for the success of this role.

Preferred Qualifications:
- Passionate about TikTok marketing, and up for the challenge of building something from the bottom up.
- Creative, out-of-the box thinking with a willingness to experiment.
- Comfort with analyzing insights and data to find macro and micro opportunities to deliver value to client, team, and the SMB channel.
- Critical thinking, analytical skills with an entrepreneurial and proactive mind-set
- Curiosity - actively self teaches and seeks input from others
- Team working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Online Media

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