Search & Conversational AI Tech Lead

ICONMA; Charlotte (NC); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health Benefits

Referral Program

Growth opportunities

Job summary

ICONMA is seeking a Search & Conversational AI Tech Lead for its Charlotte, NC site. You will lead the design, build, tuning, and operation of the site's search layer using Lucidworks Fusion, delivering grounded conversational search with scalable index and query pipelines across web, content, and commerce platforms.

You will implement semantic and neural hybrid retrieval, integrate with enterprise LLM services, and drive guardrails, latency targets, and cost governance while collaborating with

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5+ years in search engineering, information retrieval, or enterprise app development with Lucidworks Fusion or similar platforms.
• Hands-on knowledge of schemas, analyzers, tokenization, synonyms, faceting, boosting, filtering, relevance scoring, connectors, REST APIs.
• Experience with semantic search, embeddings, RAG, grounding, and prompt design.
• Experience deploying search workloads in AWS and Kubernetes; observability and troubleshooting.

Responsibilities

• Lead the design, build, tuning and operation of the search layer of the client's website using Lucidworks Fusion.
• Translate customer needs into scalable index and query pipelines across web, content, commerce, and AI platforms.
• Design and implement collections, schemas, connectors, and REST API integrations.
• Build and tune lexical, semantic, vector, and neural hybrid retrieval and embeddings.
• Engineer single-turn and multi-turn search flows with intent recognition and entity extraction.
• Integrate with enterprise LLM services and manage guardrails and cost governance.
• Partner with cross-functional teams to deliver accessible search results and conversational answers.

Skills

Search engineering

Information retrieval

Java/Python

REST APIs

Communication

Education

Bachelor's degree in CS/IS/Engineering/Data Science or related

Tools

Lucidworks Fusion

Solr/Lucene

Elasticsearch/OpenSearch

Azure AI Search

Kubernetes

Job description

Our Client, a Business Manufacturing and Supply company, is looking for a Search & Conversational AI Tech Lead for their Charlotte, NC location.

Responsibilities

• Lead the design, build, tuning and operation of the search layer of the client's website. The role delivers secure, grounded, and supportable conversational search using Lucidworks Fusion.
• Translate customer and business needs into scalable index and query pipelines across web, content, commerce, and AI platforms.
• Search Platform and Retrieval Engineering
• Design and implement collections, schemas, connectors, index/query pipelines, query profiles, and REST API integrations in Lucidworks Fusion or an equivalent platform.
• Build and tune lexical, semantic, vector, and neural hybrid retrieval, including embeddings, blend weights, thresholds, boosting, filters, facets, synonyms, and fallback behavior.
• Use signals and behavioral data to improve relevance, recommendations, personalization, and popular or successful results.
• Create relevance benchmarks, automated regression tests, citation and grounding tests, latency targets, and per-query cost measures.
• Troubleshoot ingestion, indexing, Solr, Kubernetes/AWS, APIs, pipelines, model endpoints, and front-end integrations.
• Conversational Search and Generative Ai
• Engineer single-turn and multi-turn search flows with intent recognition, entity extraction, query rewriting, clarification, and session context.
• Implement grounded RAG that retrieves approved sources, cites evidence, and suppresses or falls back when evidence or confidence is insufficient.
• Integrate with enterprise LLM services and Client AI Gateway using prompt controls, model configuration, rate limits, error handling, latency budgets, and cost governance.
• Tune experiences for product numbers, specifications, availability, certificates, manuals, application notes, and related support content.
• Apply guardrails for transactional or product-SKU queries, low-confidence grounding, and zero-result scenarios.
• Integration, Delivery, and Operations
• Partner with AEM and front-end engineers to deliver accessible search results, conversational answers, follow-up suggestions, and facets aligned with the Client Design System.
• Manage Fusion configuration as code through GitLab, peer review, automated testing, and CI/CD practices.
• Instrument click-through, zero-result, no-click, reformulation, abandonment, task completion, latency, and pipeline-health metrics.
• Produce architecture diagrams, deployment documentation, runbooks, configuration standards, and knowledge-transfer materials.
• Work with security, privacy, legal, architecture, product, content, and business teams on access controls, data handling, AI guardrails, and release readiness.
• Participate in Client AI-DLC and Agile delivery cadence.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, Data Science, or a related discipline, or equivalent practical experience.
• 5+ years in search engineering, information retrieval, or enterprise application development, with substantial experience in Lucidworks Fusion or comparable platforms such as Solr/Lucene, Elasticsearch/OpenSearch, Algolia, Vespa, or Azure AI Search.
• Hands-on knowledge of schemas, analyzers, tokenization, synonyms, faceting, boosting, filtering, relevance scoring, query debugging, connectors, signals, custom pipeline stages, and REST APIs.
• Practical experience with semantic search, embeddings, approximate nearest-neighbor retrieval, neural hybrid ranking, relevance evaluation, RAG, grounding, prompt design, citations, guardrails, and fallback patterns.
• Experience with multi-turn context, session design, intent classification, and entity extraction.
• Experience deploying or operating search workloads in AWS and Kubernetes, including observability and production troubleshooting.
• Proficiency in Java and/or Python, JSON, HTTP APIs, Git, automated testing, and CI/CD.
• Ability to convert customer journeys and business requirements into technical designs, backlog items, acceptance criteria, and measurable outcomes.
• Clear communication with technical and nontechnical stakeholders; able to work independently, prioritize competing work, resolve ambiguity, and transfer knowledge.

Preferred Qualifications

• Lucidworks Fusion 5.x implementation, upgrade, or administration experience in a self-hosted environment.
• Experience with Fusion AI, RAY, Learning-to-Rank, Relevance Workbench, Analytics Studio, Commerce Studio, A/B testing, or equivalent capabilities.
• Integration experience with AEM as a Cloud Service, commerce, product catalogs, digital assets, or certificate/document services.
• Knowledge of Redis or another session store; multilingual search; part-number/SKU handling; permissions-aware retrieval; and structured/unstructured content blending.
• Experience in compliance-sensitive or document-intensive environments, plus familiarity with accessibility, privacy, secure AI development, responsible AI, and production monitoring.
• Relevant search, cloud, or AI certifications.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities