Search Ads Technical SME Center of Excellence
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Job summary
Google’s gTech Ads Customer Support Search Center of Excellence seeks a Search Product Specialist to resolve complex escalations and drive improvements across global workflows. You will partner with Product and Engineering to elevate advertiser experience and synthesize actionable insights from frontline troubleshooting.
In this role, you will collaborate with Sales, GCC, LCS, GCS, and Design Tech to streamline journeys, deliver scalable solutions for Search and Performance Max, and strengthen
Qualifications
- Bachelor’s degree or equivalent practical experience.
Responsibilities
- Serve as technical SME to operationalize and evaluate AI-assisted troubleshooting tools and agents (e.g., Cases AI, Foundry, Catalyst, Search Diagnostic Agents).
- Drive knowledge dissemination, playbooks, and upskilling programs across global L2 Search communities and expert hubs.
- Channel support insights and telemetry into systemic product, tooling, and process enhancements in collaboration with Product and Engineering.
- Partner with Sales, Global Customer Care (GCC), Large Customer Sales (LCS), Google Customer Solutions (GCS), and Design Tech to streamline customer journeys and reduce operational drag.
- Deliver deep troubleshooting and root-cause resolution for high-stakes customer escalations across Search and Performance Max.
Skills
Education
Job description
Google’s gTech Ads Customer Support Search Center of Excellence seeks a Search Product Specialist to resolve complex escalations and drive improvements across global workflows. You will partner with Product and Engineering to elevate advertiser experience and synthesize actionable insights from frontline troubleshooting.
In this role, you will collaborate with Sales, GCC, LCS, GCS, and Design Tech to streamline journeys, deliver scalable solutions for Search and Performance Max, and strengthen
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
