Seafood - Shift Supervisor

Bristol Farms; West Hollywood (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Seafood Shift Supervisor to lead a dynamic team in providing exceptional customer service and high-quality seafood products. This role involves supervising daily operations, ensuring compliance with health and safety standards, and maintaining a clean, engaging work environment. Ideal candidates will have a passion for food, a positive attitude, and the ability to inspire and coach team members. Join a company that values growth, offers competitive pay, and fosters a collaborative culture where your contributions matter. If you're ready to make a difference in a fast-paced setting, this opportunity is for you!

Benefits

Weekly Pay

Medical Benefits

Dental Benefits

Vision Benefits

401K

Scholarship Opportunities

20% Discount

$60 Credit to Shoes for Crews

Qualifications

• High School diploma or GED required; related experience preferred.
• Strong customer service and teamwork skills are essential.

Responsibilities

• Supervise seafood department operations and ensure customer satisfaction.
• Cut, trim, and prepare seafood while maintaining quality standards.
• Train and oversee staff in customer service and operational procedures.

Skills

Customer Service

Teamwork

Problem Solving

Communication

Adaptability

Education

High School Diploma or GED

Related Experience (6 months to 1 year)

Job description

010 Beverly West - Bristol Farms, West Hollywood, California, United States of America

Job Description

Posted Tuesday, March 4, 2025 at 11:00 AM | Expires Wednesday, March 19, 2025 at 9:59 AM

Who Is Bristol Farms?

Since opening our first market in Rolling Hills, CA, Bristol Farms has brought people together around a love for cooking and sharing delicious food. We have worked to create a community of curious foodies - people who enjoyed exploring the aisles and discovering new and exciting ingredients. We know that in order to achieve this goal, we must provide the freshest, highest-quality, locally sourced meat, seafood, and produce, complement it with an awesome array of groceries in each aisle, and create an extraordinary experience for every guest.

To create that experience, we rely on our amazing team members and leaders to provide extraordinary service; and to create a fun, interactive, and engaging environment where we invite the guests to participate in the experience.

We seek out team members who not only enjoy food but are passionate about it. Team Members who thrive in a fast-paced environment and can still maintain a calm demeanor, who have a positive attitude, and who work well in a team environment. People who are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where they work. We look for team members who can connect with people and reach a level of hospitality that exceeds guests' expectations.

Ingredients You'll Bring to the Table

You love food and can create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work. You embody a spirit of entrepreneurship and mutual respect. You approach every situation with a YES! attitude and seek to find a solution to all opportunities that arise.

What Will Be On Your Plate?

Job Title: Seafood Shift Supervisor

Department: Seafood

Reports To: Seafood Manager

FLSA Status: Nonexempt

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Seafood Shift Supervisor assists in the direction and coordination of department with sales, orders products, and assures customer service. He or she cuts, trims, bones, ties, and grinds seafood to portion and prepares seafood by cooking. The Seafood Shift Supervisor is also responsible for performing the following duties (other duties may be assigned):

• Leads by example; models correct behavior and adherence to company policies and procedures.
• Cuts, trims, and bones whole fish to reduce to cooking cuts such as steaks, and other desired portions. Cuts and weighs seafood to individual servings.
• Tends electric grinder to grind fish.
• Shapes and ties fish. Fills showcase once fish has been cut.
• Receives, inspects, and stores fish upon delivery.
• Records quantity of fish received.
• Assures that deliveries are put away and rotated.
• Responsible for monitoring department stock and for relaying conditions to the Seafood Manager.
• Assures back up of marinated and sale products.
• Monitors and assures adequate counter help to ensure customer service standards.
• Assures that customer special requests are met with excellence.
• Provides information to customers about all the different types of seafood and convenience and self-serve items.
• Provides customers information about cooking products that are in showcase.
• Monitors the showcase from the front of the case to ensure full case.
• Assists the Seafood Manager with all Seafood Department responsibilities.
• Assists the Seafood Manager with ordering and receiving of products and proper invoice routing.
• Assumes all Seafood Department responsibilities in the absence of the Seafood Manager or Asst. Seafood Manager including but not limited to customer service, management, ordering, receiving of products and paperwork.
• Under the direction of the Seafood Manager, is responsible for in-service training for all employees, including training documentation.
• Assists the Seafood Manager & Asst. Seafood Manager with maintaining the appropriate profit margin in accordance with approved pre-set budget, which entails, but is not limited to: sales goals, cost of goods, expenses, price changes and waste management.
• Helps manage costs by controlling shrink and theft.
• Maintains proper rotation of all perishable products.
• Responsible for all employees practicing the same techniques.
• Responsible for using the tools provided by management to ensure the success of the department.
• Engages and coaches others in suggestive selling techniques.
• Handles customer complaints in such a manner to assure customer satisfaction.
• In the absence of the Seafood Manager or Asst. Seafood Manager, conducts accident investigations and completes necessary paperwork in accordance with Cal OSHA SB-198 including notifying the Manager on Duty of any accidents.
• Maintains clean and sanitary working conditions of all Seafood department areas, including, freezers, reach-ins, equipment, and surrounding areas.
• Knows all cleaning chemicals authorized in the Seafood area and understands proper usage.
• Trains & updates Seafood staff on sanitation procedures & proper use of cleaning chemicals.
• Follows the FIFO rotation system (First-in, First-out). Covers, labels, and dates all leftover foods. Utilizes leftover foods before opening new product.
• Inspects seafood; including measuring temperatures throughout the preparation process, to maintain quality and sanitation in accordance with the FDA and local health departmental codes and Bristol Farms’ stringent standards.
• Follows safety work standards and reports any safety hazards to supervisors and/or Store Director.
• Follows the employee handbook at all times, especially on service standards and appearance.
• At all times, meets and exceeds Bristol Farms standards in freshness, quality, sanitation, and cleanliness.

Supervisory Responsibilities

The Seafood Shift Supervisor may be responsible for supervising a total of 1-6 employees in the Seafood Department during the absence of the Seafood Manager or Asst. Seafood Manager.

Customer Service Skills

Seafood Shift Supervisors are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Seafood Shift Supervisors are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.

Education and/or Experience

High School diploma or general education degree (GED); six months to one-year related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of Bristol Farms.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, proportions, percentages, and volume. Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution.

Knowledge of English

This is a customer service driven position. The candidate must have the ability to speak, read and understand English.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; frequent use hands to finger; handle, or feel objects, tools, or controls. The employee is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include close and color vision.

While performing the duties of this job, the employee regularly works near moving mechanical parts. Use of sharp knives required. The employee is occasionally exposed to extreme heat and/or cold, to electrical shock, and to risk of burn. The noise level in the work environment is usually moderate.

Why You’ll Love Working at Bristol Farms:

• Amazing earning potential, paid weekly!
• A values-based culture that will engage and empower your growth and development
• A strong training program that will build your restaurant and guest service skills
• Opportunity for growth within our family of brands
• Benefits available – Including medical, dental, vision, and 401K
• Numerous scholarship opportunities available to full & part-time team members
• 20% discount at all Bristol Farms and Lazy Acres locations
• $60 credit to Shoes for Crews every 6 months of employment