SEAFOOD/DEPT LEADER

Kroger; Thornton (CO); On-site; USD 25,000 - 39,000; Full time

Job summary

Kroger in Thornton, CO is seeking a Seafood department supervisor to create an outstanding customer experience through exceptional service and safe, clean environments. You will oversee duties, train associates, manage scheduling, control costs, and implement the department business plan to meet sales and quality goals.

Responsibilities include cutting seafood to order, maintaining temperature logs, complying with food safety and labeling regulations, and partnering with store management to

Qualifications

• Strong communication and math skills are required.
• Ability to handle stressful situations in a fast-paced environment.
• Current food handlers permit is required.
• Knife handling skills and knife speed are essential.

Responsibilities

• Promote trust and respect among associates through clear communication.
• Collaborate with associates to achieve store goals and teamwork.
• Establish department performance goals and empower staff to meet targets.
• Develop adequate scheduling to manage customer volume during hours of operation.
• Train and develop associates and participate in performance appraisals.
• Adhere to all laws and company guidelines.
• Provide knowledgeable product assistance and educate customers on promotions.
• Cut seafood to customer orders and provide fresh/frozen products as requested.
• Prepare foods according to temperature logs and cooking instructions.
• Partner with store management to implement the department business plan.
• Inform associates about in-store promotions and seasonal critiques.
• Monitor and control department expenses and support budget reviews.
• Schedule price changes and maintain shelf tags and signs.
• Ensure compliance with labeling and food safety regulations.
• Plan and supervise inventory processes.
• Reinforce safety programs and maintain proper temperatures in cases and coolers.
• Report safety risks and incidents promptly.
• Maintain composure in high-paced environments and resolve conflicts constructively.
• Support interactions with diverse customer groups including minors and older adults.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Current food handlers permit

Knife handling skills and knife speed

Education

High school diploma or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct, support and supervise all functions, duties and activities for the Seafood department. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates by communicating company, department, and job specific information.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by possessing knowledge of products sold within the department; offer product samples to help customers discover new items or products they inquire about; inform customers of specials.
• Cut seafood to customers’ requests using proper cutting equipment and provide them with fresh/frozen products they have ordered
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Partner with store management to create and implement a department business plan to achieve desired results.
• Inform and educate department associates about current, upcoming and special in-store promotions.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Monitor and control expenses for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Schedule routine price changes by updating shelf tags and promotional signs.
• Maintain compliance with all country of origin labeling and regulations.
• Plan, organize and supervise the inventory process.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; ensure proper temperatures are maintained in cases and coolers temperature logs kept.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate personnel of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations
• Current food handlers permit once employed
• Possess adequate knife handling skills and knife speed

Desired

• High school diploma or equivalent
• Management experience
• Knowledge of cutting, traying, wrapping, and labeling
• Seafood experience
• Retail experience
• Second language: speaking, reading and/or writing