Global Sea Logistics Customer Engagement Manager

Kuehne+Nagel; Detroit (MI); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health and welfare benefits

401k retirement savings plan

Tuition reimbursement

Incentive compensation

Job summary

Kuehne+Nagel is seeking a Director, Customer Engagement - Sea Logistics to lead customer-facing communications across our global Sea Logistics organization. You will translate business strategy, market intelligence, and priorities into compelling content and executive presentations to drive growth.

Based in Detroit, you will collaborate with global and regional teams to deliver engaging narratives, support strategic events, and ensure a consistent, high-quality customer experience across the

Qualifications

• Knowledge of international Sea Logistics, ocean freight, and global supply chain operations.
• Exceptional written, verbal, and presentation development skills for diverse audiences.
• Proven experience creating executive-level presentations, strategic communications, and customer-facing content.
• Strong business acumen and understanding of market trends and global trade dynamics.
• Demonstrated project management and event coordination experience.
• Advanced proficiency in PowerPoint and presentation design; visual storytelling.
• Highly collaborative relationship builder supporting customer events and cross-functional initiatives.

Responsibilities

• Develop and execute customer engagement content aligned with Sea Logistics priorities.
• Create executive-level presentations, leadership briefings, market updates, newsletters, webinars.
• Translate industry trends into clear, engaging narratives.
• Coordinate and support customer events from planning through execution.
• Partner with stakeholders to gather insights and ensure messaging consistency.
• Manage multiple projects, timelines, approvals, and deliverables.
• Serve as a trusted partner to senior leadership with strategic communications.

Skills

Sea Logistics knowledge

Written communication

Verbal communication

Executive-level presentations

Strategic communications

Customer-facing content

Business acumen

Market trends

Project management

Event coordination

Presentation design

Collaboration / relationship building

Tools

PowerPoint

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, your contribution counts in more ways than we imagine.

Kuehne+Nagel is seeking a Director, Customer Engagement - Sea Logistics to support and elevate customer engagement initiatives across our global Sea Logistics organization. This role is responsible for translating business strategy, market intelligence, and operational priorities into compelling customer-facing and executive-level communications.

The successful candidate will combine strong commercial and Sea Logistics expertise with exceptional communication, presentation development, and project management skills. Working closely with global and regional stakeholders, you will create impactful content, support strategic customer events, and help ensure a consistent and engaging customer experience across the organization.

How you create impact

• Develop and execute customer engagement content aligned with Sea Logistics business priorities and customer needs.
• Create executive-level presentations, leadership briefings, market updates, newsletters, webinars, and other customer-facing materials.
• Translate complex industry trends, market developments, and business initiatives into clear, compelling, and visually engaging narratives.
• Coordinate and support customer events, conferences, webinars, leadership meetings, and industry engagements from planning through execution.
• Partner with global, regional, and national stakeholders to gather insights, refine messaging, and ensure communication consistency.
• Manage multiple projects, timelines, approvals, and deliverables while maintaining high standards of quality and professionalism.
• Serve as a trusted partner to senior leadership by developing strategic communications that strengthen customer relationships and support business growth.

What we would like you to bring

• Strong knowledge of international Sea Logistics, ocean freight, and global supply chain operations, with experience in a logistics, transportation, freight forwarding, or supply chain organization.
• Exceptional written, verbal, and presentation development skills, with the ability to tailor messaging to diverse internal and external audiences.
• Proven experience creating executive-level presentations, strategic communications, and customer-facing content that translate complex business topics into clear, engaging narratives.
• Strong business acumen and understanding of market trends, global trade dynamics, and developments impacting the ocean freight industry.
• Demonstrated project management and event coordination experience, including managing multiple priorities, stakeholders, timelines, and deliverables simultaneously.
• Advanced proficiency in PowerPoint and presentation design, with a strong eye for visual storytelling, branding, and content quality.
• Highly collaborative relationship builder with experience supporting customer events, conferences, webinars, executive communications, and cross-functional initiatives in a global environment.

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes:

• health and welfare benefits
• a 401k retirement savings plan
• tuition reimbursement
• incentive compensation for eligible roles

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.