Air Logistics Customer Care Specialist

Kuehne+Nagel; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Kuehne+Nagel is seeking a Customer Care Specialist in the United States. You will be the primary contact for customers, ensuring a positive shipment experience and building proactive relationships across Operations, Sales, and Procurement.

The role emphasizes timely updates and problem solving in a fast-paced environment. We value strong communication, adaptability, and at least 1 year of customer-facing experience in logistics or related fields.

Qualifications

• 1 year of experience in a customer-facing, operations, logistics, healthcare, hospitality, restaurant, dispatching, or similar fast-paced environment.

Responsibilities

• Serve as the primary point of contact for customers, ensuring a positive and seamless experience throughout the shipment lifecycle.
• Build strong customer relationships through proactive communication and responsiveness.
• Monitor shipments and provide timely updates, solutions, and support.
• Investigate and resolve customer concerns, issues, and escalations.
• Coordinate with internal teams including Operations, Sales, Pricing, Revenue Care, and Procurement to ensure customer expectations are met.
• Manage multiple priorities, deadlines, and customer requests in a fast-paced environment.
• Support customer implementations and onboarding activities when assigned.
• Promote customer adoption of digital tools and self-service solutions.
• Identify opportunities to support customer retention, growth, and profitability.

Skills

Communication skills

Adaptability

Customer service

Problem solving

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Are you someone who thrives in a fast-paced environment, enjoys helping customers, and can juggle multiple priorities without missing a beat? If so, we'd love to speak with you.

At Kuehne+Nagel, our Customer Care Specialists serve as trusted partners for our customers, ensuring shipments move efficiently while delivering an exceptional customer experience. This role is perfect for professionals who are highly organized, customer-focused, and energized by solving problems and building relationships.

Whether your background is in logistics, healthcare administration, hospitality, customer service, operations, or another fast-paced environment, we are looking for individuals who can bring strong communication skills, adaptability, and a passion for customer success.

How you create impact

• Serve as the primary point of contact for customers, ensuring a positive and seamless experience throughout the shipment lifecycle.
• Build strong customer relationships through proactive communication and responsiveness.
• Monitor shipments and provide timely updates, solutions, and support.
• Investigate and resolve customer concerns, issues, and escalations.
• Coordinate with internal teams including Operations, Sales, Pricing, Revenue Care, and Procurement to ensure customer expectations are met.
• Manage multiple priorities, deadlines, and customer requests in a fast-paced environment.
• Support customer implementations and onboarding activities when assigned.
• Promote customer adoption of digital tools and self-service solutions.
• Identify opportunities to support customer retention, growth, and profitability.

What we would like you to bring

• Serve as the primary point of contact for customers, ensuring a positive and seamless experience throughout the shipment lifecycle.
• Build strong customer relationships through proactive communication and responsiveness.
• 1 year of experience in a customer-facing, operations, logistics, healthcare, hospitality, restaurant, dispatching, or similar fast-paced environment.
• Demonstrated ability to manage multiple priorities, solve problems, communicate effectively, and deliver exceptional customer service in a high-volume setting.
• Monitor shipments and provide timely updates, solutions, and support.Investigate and resolve customer concerns, issues, and escalations.
• Coordinate with internal teams including Operations, Sales, Pricing, Revenue Care, and Procurement to ensure customer expectations are met.
• Manage multiple priorities, deadlines, and customer requests in a fast-paced environment.
• Support customer implementations and onboarding activities when assigned.
• Promote customer adoption of digital tools and self-service solutions.Identify opportunities to support customer retention, growth, and profitability.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.