BDC Representative

Dalton Hyundai National City; National City (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k plan

Paid vacation

Product training

EAP

Vehicle purchase program

Advancement opportunities

Job summary

Dalton Motors in National City, CA seeks a BDC Representative to identify new sales leads, manage client relationships, and drive customer service excellence. You will handle phone and online inquiries, schedule appointments, greet walk-in customers, and stay current on product knowledge and internal processes.

The role requires basic sales experience, strong communication and organizational skills, and a professional demeanor.

Qualifications

• Good attention to detail and organization skills.
• Proven experience in sales.
• Good written and verbal communication skills.
• High school diploma or GED.
• Available to work weekends.
• Professional and personable demeanor.
• Proficient with Microsoft Office software and internet.
• Proficient with Microsoft Suite and/or inventory software to maintain records, input data, and create reports.

Responsibilities

• Answering incoming phone calls and online inquiries.
• Scheduling appointments and following up with any "no show" customers.
• Maintaining thorough, up-to-date knowledge of our products.
• Maintaining thorough, up-to-date knowledge of our internal/external processes, especially regarding digital and internet lead sources.
• Greeting and assisting walk-in customers, and treating all clientele with courtesy and respect.
• Adhering to all company policies and procedures.
• Maintaining contact with customers to ensure they are happy with our service.
• Ensuring potential customers are aware of any promotions.
• Reporting any customer satisfaction issues to supervisor or GSM.
• Following up with "no sale" customers as directed by management.
• Performing other duties as assigned by ownership, upper management and/or immediate supervisor.

Skills

Sales experience

Attention to detail

Organization skills

Communication skills

MS Office

Data entry

Customer service

Education

High school diploma or GED

Tools

Inventory software

Microsoft Office

Job description

Looking to enhance your career? If you have a passion for providing great customer service and you want a place where you can learn, grow, excel, and be appreciated, then become part of our strong team at Dalton Motors. This is a great opportunity to work with an industry leader known for its friendly and welcoming environment, exceptional customer service, and large and loyal customer base. We are looking for a BDC Representative who is enthusiastic, honest, hard-working, organized, and committed to great customer service.Company Overview:Dalton Motors services Dalton Toyota National City, Dalton Hyundai National City and Dalton Subaru National City, and is located less than 20 minutes from most areas of San Diego. Founded in Guadalajara in 1945, Dalton Motors is a family owned and operated business with over 55 dealerships serving major manufacturers including Toyota, Hyundai, Subaru and others. They are continuing the legacy of Frank Motors, an automotive and community presence since 1965.Dalton Motors Benefits:Full Benefits 1st of the month after 60 days of employment including Health, Vision, & Dental Insurance401k planPaid vacationPaid manufacturer product trainingEmployee Assistance ProgramEmployee vehicle purchase programAdvancement opportunitiesPostiion Summary:The BDC Representative is responsible for identifying and secruing new sales leads and maintianing client relationships.Essential Duties and Responsibilities:The essential functions include, but are not limited to the following:Answering incoming phone calls and online inquiries.Logging incoming phone calls and online inquiries.Scheduling appointments and following up with any \"no show\" customers.Maintaining thorough, up- to-date knowledge of our products.Mainting thorough, up-to-date knowledge of our internal/external processes, especially regarding digital and internet lead sources.Greeting and assisting walk-in customers, and treating all clientele with courtesy and respect.Adhering to all company policies and procedures.Maintaining contact with customers to ensure they are happy with our service.Ensruing contact with customers to ensure they are happy with our service.Ensuring potential customers are aware of any promotions.Reporting any customer satisfaction issues to supervisor or GSM.Following up with \"no sale\" customers as directed by management.Performing other duties as assigned by ownership, upper management and/or immediate supervisor.Minimum QualificationsGood attention to detail and organization skillsProven experience in sales.Good written and verbal communicaion skills.Highly organized, with an ability to learn quickly.Proficient with Microsoft Office software and internet.Professional and personable demeanor.Proficient with Microsoft Suite and/or inventory software to maintain records, input data , and create reports.High school diploma or general education degree (GED) in addition to minimum one-year related experience.Available to work weekends.Preffered Qualifications:Reynolds and Reynolds experienceBilingual in Spanish is a plusAt Dalton Motors, we believe that a diverse workforce is a strength to be celebrated. We value the unique contributions that you can bring to our team in terms of education, opinions, culture,ethnicity, race, sex, gender identity and expression, nation of orgin, age, languages, spoken, veteran's status, color, religiion, disability, sexual orientation and beliefs.