SDC Operations Officer I

Open Bank; Los Angeles (CA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Flexible Spending Account

401(k) Plan

PTO

Employee Assistance Program

Company Lunch

Job summary

Open Bank's Specialty Deposit Center seeks an SDC Operations Officer I to handle a broad range of deposit account duties, including open/maintain/serve accounts. You will answer inquiries, coordinate with internal teams, and ensure high service levels with confidentiality and compliance.

The role emphasizes accuracy, professional interaction with clients, and knowledge of deposit and lending operations. A related degree and several years of experience are preferred, with a robust benefits

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum three years of experience in general bank operations or related field.
• Broad knowledge of deposit operation and lending tasks.
• Understanding of documents required to open new accounts.
• Ability to analyze financial information and perform calculations.
• Knowledge of banking regulations and policies.
• Present a professional image when dealing with clients and colleagues.
• Accurate typing and basic computer skills (word processing, spreadsheets, e-mail).

Responsibilities

• Respond to customer inquiries related to deposits, wire transfers, online banking, account maintenance, and general banking services.
• Coordinate with internal departments to research and resolve client issues.
• Provide professional customer service while maintaining confidentiality and compliance.
• Communicate with clients via phone and email regarding inquiries and requests.
• Monitor and respond to emails, voicemails, and service requests within SLA.
• Assist clients with account-related documentation and banking procedures.
• Escalate high-risk or complex matters to management or appropriate departments.
• Support daily operational activities and ensure accurate processing of requests.
• Ensure compliance with banking regulations, controls, and policies.
• Perform additional duties to support department objectives and client service needs.
• Stay informed about bank products, policies, and laws applicable to the role.

Skills

Customer service

Communication

Professional image

Typing/Computer skills

Education

Bachelor's degree in Business Administration or related field

Three years of bank operations experience

Tools

Word processing

Spreadsheets

Email

Job description

At Open Bank, we pride ourselves on being different and OPEN to new ideas and opportunities for our clients and employees.

We celebrate innovation, diversity, teamwork, excellence and integrity. We are an equal opportunity employer and offer competitive compensation and benefits package to recruit, retain and reward top talent.

We would like to be your partner in success and happiness!

Join our TEAM - Together Everyone Achieves More

Job Title: SDC Operations Officer I
Department: Specialty Deposit Center

We are looking for SDC Operations Officer I to join our Specialty Deposit Center team at Open Bank! The SDC Operations Officer I will perform a broad range of operational duties related to deposit accounts, including account opening, maintenance, and servicing.

Key Responsibilities:

• Respond to customer inquiries related to deposits, wire transfers, online banking, account maintenance, and general banking services
• Research and resolve client issues by coordinating with internal departments to ensure prompt and accurate resolution.
• Provide exceptional customer service while maintaining professionalism, confidentiality, and compliance with bank policies and procedures
• Communicate with bank clients via phone and email in a professional and timely manner regarding account inquiries, service requests, and banking concerns.
• Monitor and respond to incoming emails, voicemails, and service requests within established service level standards
• Assist clients with account-related documentation, forms, and banking procedures as needed.
• Escalate complex client concerns or high-risk matters to management or appropriate departments when necessary.
• Support daily operational activities and ensure all client requests are processed accurately and efficiently
• Ensure compliance with all applicable banking regulations, internal controls, policies, and procedures
• Perform additional operational and administrative duties as assigned to support department objectives and client service needs
• Keep informed of bank products and services, policies, practices, regulations, and laws as applicable to your function.

Requirements/Qualifications:

• Bachelor's degree in Business Administration or related field or equivalent experience.
• Minimum three years of experience in general bank operations or related field or equivalent experience required.
• Ability to retain a broad knowledge of tasks performed in the deposit operation and lending functions.
• Good understanding of all required documents needed for opening new accounts.
• Ability to analyze and organize financial information and perform complex financial calculations.
• General knowledge of lending and deposit regulations and laws.
• Present a professional image in dealing with clients, interdepartmental, and external representatives.
• Accurate typing/keyboarding skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail.

Employee Benefits & Perks

• Medical, Dental, & Vision: Open Bank offers medical, dental, and vision insurance for all full-time employees and their immediate family members. Employees become eligible for insurance benefits on the first of the month following their hire date.
• Life, Accidental Death & Dismemberment, & Long-Term Disability: Open Bank pays 100% of the cost.
• Flexible Spending Account (FSA): Tax-advantaged financial accounts are offered for employees to pay for eligible out-of-pocket expenses (health, dependent care, transit, and parking) with pre-tax dollars.
• 401(k) Retirement Savings Plan: Open Bank matches 100% of the first 6% of employees' contributions. Employees are eligible to participate on the first of the month following 90 days of employment.
• Paid Time Off (PTO): Employees begin to accrue PTO hours at the time of hire to use for vacation, illness, or other personal reasons.
• Employee Assistance Program (EAP): The EAP offers counseling sessions, online tools and resources, and legal and financial guidance for employees and their family.
• Company Paid Lunch: Open Bank provides company paid lunch twice a week.

To view current job openings, please visit Open Bank Careers Page: https://myopenbank.com/about/#