SCYLLA AG - RECEPTIONIST

Ismira; United States; Remote; USD 25,000 - 33,000; Part time

Benefits offered by this job

Free meals on board

Accommodation on board

Pension plan

Health insurance

Free internet (10 GB per month)

Shore leave almost every day

German language courses on board

Travel across Europe

Job summary

Scylla AG is seeking a Receptionist to join its luxury river cruise team aboard ships in Europe. You will greet guests, manage reception, handle inquiries, check in/out, and coordinate shop services to ensure a seamless guest experience.

Requirements include hospitality experience and excellent English, with strong communication and organizational skills. Perks include free meals and accommodation on board, pension and health insurance, and great travel opportunities along European rivers.

Qualifications

• Experience in hotel industry and/or river cruise ships preferred.
• Excellent English skills (written & verbal).
• Strong communication and guest-service orientation.
• Organized, detail-oriented and capable under pressure.
• Friendly, positive attitude and team player.
• Flexible and culturally aware with good problem-solving skills.

Responsibilities

• Greet, welcome and direct guests and visitors in-person and on the phone.
• Check in / check out guests and manage reception operations.
• Answering and transferring phone calls; forward guest information.
• Sales of shop articles; handle cash payments as needed.
• Provide internet access and on-board guest support.
• Assist with menus, wake-up calls and guest requests as required.
• Oversee on-board shop services and inventories as needed.

Skills

English fluency

Customer service

Communication skills

Organizational skills

Problem-solving

Team player

German language advantage

Tools

POS BackOffice system

Excel

Microsoft Office

Job description

ISMIRA Agency actively recruiting for position Receptionist for Scylla AG!

Founded in Switzerland in 1973, Scylla has been setting the standard in premium river cruising for more than 50 years. Their motto is “Quality, our passion”. Today, the company operates more than 40 modern river ships, sailing along the Rhine, Danube, Seine, Rhône, Saône, and many other beautiful rivers across Europe.

As the first point of contact for our guests, the Receptionist creates a welcoming and seamless experience. You manage reception operations, provide personalized guest support, and oversee onboard shop services to ensure satisfaction and memorable experiences.

Conditions:

• Free food and accommodation on board
• Seasonal work with contracts from March to November renewable each season
• River ships are located in Europe - closer to home
• No Safety certificates or Seaman's book required
• Possibility to take paid days off and vacation during the season
• Excellent working conditions, pension plan and health insurance
• Free internet (10 GB per month)
• Shore leave almost every day
• There are always more openings for German speakers
• Some vessels offer free German language courses on board

Duties and responsibilities:

• Adhering the guide lines and SOP’s for the Reception area.
• Professional guest service according to Scylla standards.
• Greet, welcome and direct guests and visitors in-person and on the phone.
• Check in / check out and out the guests.
• Answering and transferring phone calls.
• Forwarding relevant guest information to the respective department.
• Sales of shop articles, partially with cash payments.
• Printing and coding of cabin door keys.
• Register passport and address details of guests and crew members in the POS BackOffice system
• Write the daily menu properly, in cooperation with the Executive Chef and Hotel Manager.
• Responsible for taking orders during Welcome, Gala and Farewell dinner
• Assistance during the payments.
• Take and carry out wake up calls, special requests of the guests and any other updates.
• Responsible to post the mail.
• Assistance with preparation of inventories and orders.
• Handling of excursions and possible accompany of the excursions if necessary.
• Provide internet access and support where necessary.

Requirements:

• Experienced within the hotel industry and/or previous (river) cruise ship experience.
• Excellent organizational and communication skills with the friendly and positive attitude.
• Outstanding verbal communication, listening and telephone skills.
• Stress resistant, calm under pressure, resilient, team player and with positive approach.
• Open minded and flexible with high social, interpersonal and cultural competencies.
• Problem-solving skills and dependability.
• Attention to detail with strong customer service skills.
• Excellent English skills (written & verbal), other languages as German are an advantage.
• Technology skills with excellent computer skills (Excel, Word, PPT).
• Being representative of Scylla´s values.
• Age: min. 18 years old
• Non-EU nationals will need D type German visa before joining

Why Join Us

At Scylla, you’ll support a dynamic, international team while helping create unforgettable dining experiences for our guests. You’ll work in a collaborative, supportive environment where your skills are valued, your growth is encouraged, and your contributions make a real impact. Enjoy traveling across Europe, developing your hospitality career, and forming lasting friendships—all while delivering first-class service onboard our luxury river cruise ships.

NOTE: Nationalities that we can process:

• EU nationals can apply and join during whole season without visas
• Ukrainian citizens with residence permits in EU may also apply
• Non-EU citizens German speakers may also apply to all positions
• Culinary positions are open for EU and NON-EU (English or German speakers)

Last updated: October 30, 2025