SCYLLA AG - 1ST RECEPTION

Ismira

United States

Remote

USD 33,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Free food and accommodation on board

Seasonal contracts March–November

Excellent working conditions

Health insurance

Free internet (10 GB per month)

Shore leave almost every day

Opportunities for German language upsk

Job summary

ISMIRA Agency is actively recruiting for a 1st Receptionist for Scylla AG, a premier river cruise line. You are the first contact for guests and manage the onboard boutique, upholding Scylla's hospitality standards.

You will oversee the reception area and shop, support the hotel manager, and ensure smooth guest experiences across European rivers on a seasonal contract March–November with renewals possible.

Qualifications

Excellent English skills (written & verbal) and strong communication.
Outstanding verbal, listening and telephone abilities.
Organized, stress-resistant and team oriented.
Experience in hotels or river cruise reception is a plus.
Proficient in Excel/Word/PPT and basic IT.

Responsibilities

Oversee reception area and onboard boutique according to Scylla standards.
Handle daily check-ins/check-outs and guest greetings.
Assist hotel manager with admin tasks and orders for reception and boutique.
Ensure safety guidelines and inventory processes are followed.
Coordinate excursions and in-port manning as required.

Skills

Excellent communication

Verbal communication

Telephone skills

Organizational skills

Customer service

English proficiency

IT skills

Tools

Excel

Word

PowerPoint

Job description

ISMIRA Agency actively recruiting for position 1st Receptionist for Scylla AG!

Founded in Switzerland in 1973, Scylla has been setting the standard in premium river cruising for more than 50 years. Their motto is “Quality, our passion”.
Today, the company operates more than 40 modern river ships, sailing along the Rhine, Danube, Seine, Rhône, Saône, and many other beautiful rivers across Europe.

As the first point of contact for our guests and the manager of our onboard boutique, this position is central to shaping the Scylla experience. You ensure that every guest interaction and every shopping moment reflects our commitment to quality, innovation, and hospitality. Balancing operational excellence with genuine care for guests and colleagues, you make sure that cruises run smoothly, boutique operations thrive, and the onboard team feels empowered. This is a leadership role at the intersection of service, retail management, and team culture—where front office and boutique responsibilities are equally valued.

Conditions:

Free food and accommodation on board
Seasonal work with contracts from March to November renewable each season
River ships are located in Europe - closer to home
No Safety certificates or Seaman's book required
Possibility to take paid days off and vacation during the season
Excellent working conditions, pension plan and health insurance
Free internet (10 GB per month)
Shore leave almost every day
There are always more openings for German speakers
Some vessels offer free German language courses on board

Duties and responsibilities:

Responsible for the entire reception area as well as the onboard shop according to Scylla standards.
Responsible for the correct handling of work arising daily/per cruise/monthly according to Scylla standards.
Responsible for the processing the ratings and for the feedback on satisfaction about Reception performance.
Serving guests and visitors by greeting, welcoming and directing them appropriately.
Responsible for the compliance with safety guidelines in the reception area.
Responsible for customs formalities and in port manning according to the safety regulation.
Responsible for dealing carefully with equipment and IT-systems.
Check-in and Check-out procedure according Scylla standards.
Responsible for the correct spelling of menus, PPT and displays.
Responsible for the correct booking of goods, items in the system such as minibar, massage, hairdresser, beverages, laundry, boutique, etc.
Assist the administrative jobs from the Hotel manager as per request.
Responsible for excursions if Scylla is in charge (order of guides, busses, etc.).
Preparation of inventories and orders of the reception department and boutique.
Acceptance and control of goods delivered for the ship according the S.O.S. guidelines.
Keeps a safe and tidy, clean reception area by complying with procedures, rules and regulations including the separation of the garbage.

Requirements:

Experienced within the hotel industry and/or previous (river) cruise ship experience.
Excellent organizational and communication skills with the friendly and positive attitude.
Outstanding verbal communication, listening and telephone skills.
Stress resistant, calm under pressure, resilient, team player and with positive approach.
Open minded and flexible with high social, interpersonal and cultural competencies.
Problem-solving skills and dependability.
Attention to detail with strong customer service skills.
Excellent English skills (written & verbal), other languages as German are an advantage.
Technology skills with excellent computer skills (Excel, Word, PPT).
Being representative of Scylla´s values.
Age: min. 18 years old
Non-EU nationals will need D type German visa before joining

Why Join Us

At Scylla, you’ll support a dynamic, international team while helping create unforgettable dining experiences for our guests. You’ll work in a collaborative, supportive environment where your skills are valued, your growth is encouraged, and your contributions make a real impact. Enjoy traveling across Europe, developing your hospitality career, and forming lasting friendships—all while delivering first-class service onboard our luxury river cruise ships.

NOTE: Nationalities that we can process: