SCYLLA AG - HOTEL MANAGER

Ismira; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Free food on board

Accommodation on board

Seasonal contract March–November

Excellent pension plan

Health insurance

Free internet 10 GB/month

Shore leave almost every day

Support for German language courses on

River ships in Europe

Job summary

Scylla AG is seeking an experienced Hotel Manager to lead hotel operations on premium river cruise ships. You will manage the hotel team, oversee cabins, dining and public areas, and ensure top-tier guest experiences aboard our vessels.

You will drive adherence to Scylla standards, mentor department heads, and coordinate with the Captain and office to ensure smooth cruises and exceptional service for guests and crew alike.

Qualifications

• Several years of management experience in hotel operations.
• Excellent leadership, management, organizational and communication skills.
• Preferably graduated within hotel industry and/or previous river cruise ship experience.
• Strong understanding of hotel management best practices.
• Strong hotel department knowledge and exceptional F&B knowledge.
• Able to train crew members and build trainings.
• Guest focused, stress resistant, calm under pressure, team player.

Responsibilities

• Ensure full compliance with Scylla standards, SOPs, policies and procedures.
• Oversee entire hotel operation on board and ensure guest satisfaction and positive crew environment.
• Monitor monthly financial outlooks for F&B and hotel materials.
• Plan and organize upcoming cruises for Hotel Departments.
• Consult with Captain and Department Heads on onboard activities.
• Handle complaints and manage service recovery process.
• Make decisions prioritizing guest/crew satisfaction.
• Develop improvement actions from feedback and reports.
• Manage day-to-day hotel operations and staff coordination.
• Coordinate crew matters between ship and office.
• Oversee stock ordering for beverages, food, chemicals, amenities and supplies.

Skills

Management experience

Leadership

Communication

Hotel management

F&B knowledge

Training crew

Guest focus

Stress resilience

Team player

Education

Hotel industry degree

Job description

ISMIRA Agency actively recruiting for position Hotel Manager for Scylla AG!

Founded in Switzerland in 1973, Scylla has been setting the standard in premium river cruising for more than 50 years. Their motto is “Quality, our passion”. Today, the company operates more than 40 modern river ships, sailing along the Rhine, Danube, Seine, Rhône, Saône, and many other beautiful rivers across Europe.

As Hotel Manager, you make sure that all hotel services on the ship run smoothly and guests are happy. You lead the hotel team, guide department heads, and support your crew to deliver excellent service. Your work keeps cabins, restaurants, and public areas organized and welcoming, and helps guests enjoy their time onboard.

Conditions:

• Free food and accommodation on board
• Seasonal work with contracts from March to November renewable each season
• River ships are located in Europe - closer to home
• No Safety certificates or Seaman's book required
• Possibility to take paid days off and vacation during the season
• Excellent working conditions, pension plan and health insurance
• Free internet (10 GB per month)
• Shore leave almost every day
• There are always more openings for German speakers
• Some vessels offer free German language courses on board

Duties and responsibilities:

• Ensure full compliance with Scylla standards, SOP´s policies and procedures
• Responsibility for the entire hotel operation on board and guarantee fullest guest satisfaction and pleasant working environment for all crew
• Ensure that monthly financial outlooks for F&B, hotel material etc. are on target and accurate
• Executing all aspects of planning and organizing of upcoming cruises for the Hotel Departments
• Consulting with Captain and Head of Department on board activities or any other aspects of onboard operation
• Handling complaints, and oversee the service recovery procedure
• Ensure all decisions are made in the best interest of high guest /crew satisfaction
• Developing improvements actions based on outcome of questionnaires, guest-crew feedback, financial reports
• Responsible for the entire hotel operation on board and day-to-day staff management and guest
• Coordinating all crew matters by establishing efficient communication between the ship and office
• Responsible for the stock ordering for the hotel department such as beverages, food, chemicals, amenities, shop-, wellness-, office supplies and hardware in hotel department
• etc.

Requirements:

• Several years of management experience in this role with an outstanding and proven management skills and extensive hands-on experience
• Excellent leadership, management, organizational and active communication skills
• Preferably graduated within hotel industry and/or previous (river) cruise ship experience
• Strong understanding of hotel management best practices
• Strong hotel department knowledge and experience as well as an outstanding F&B knowledge and skills
• Able to train crew members in each area of hotel operation, able to build up the trainings
• Guest focused, stress resistant, calm under the pressure, resilient and team player with positive approach
• Professional attitude and appearance, reliable and hard-working with great team spirit
• Open minded and flexible with high social, interpersonal and cultural competenciesTo act as dynamic motivator and onboard ambassador for the Hotel Operations
• Department through Leadership & Management by example
• Being representative of Scylla´s values.
• Age: min. 18 years old
• Non-EU nationals will need D type German visa before joining

Why Join Us

At Scylla, you’ll support a dynamic, international team while helping create unforgettable dining experiences for our guests. You’ll work in a collaborative, supportive environment where your skills are valued, your growth is encouraged, and your contributions make a real impact. Enjoy traveling across Europe, developing your hospitality career, and forming lasting friendships—all while delivering first-class service onboard our luxury river cruise ships.

NOTE: Nationalities that we can process:

• EU nationals can apply and join during whole season without visas
• Ukrainian citizens with residence permits in EU may also apply
• Non-EU citizens German speakers may also apply to all positions
• Culinary positions are open for EU and NON-EU (English or German speakers)

Last updated: October 30, 2025