SCYLLA AG - 1ST RECEPTION

Ismira Recruitment & Crewing Agency; Town of Poland (NY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Free food and accommodation

Pension plan and health insurance

Free internet

Paid days off and vacation

Job summary

A premium river cruise company is seeking a 1st Receptionist to oversee the reception area and onboard boutique. This role involves ensuring high-quality guest interactions, operational excellence, and effective team management. Candidates should have experience in the hotel industry, excellent organizational and communication skills, and be able to work under pressure. Opportunities for paid language courses and various benefits are offered.

Qualifications

• Previous experience in the hotel or cruise industry.
• Excellent English skills, additional languages like German are a plus.
• Minimum age of 18 years.

Responsibilities

• Manage reception and onboard shop according to company standards.
• Serve guests and ensure compliance with safety guidelines.
• Handle customer requests and manage bookings.

Skills

Organizational skills

Communication skills

Problem-solving skills

Customer service skills

Technology skills

Team player

Education

Experience in hotel industry or cruise ship

Tools

Excel

Word

PPT

Job description

ISMIRA Agency actively recruiting for position 1st Receptionist for Scylla AG!

Founded in Switzerland in 1973, Scylla has been setting the standard in premium river cruising for more than 50 years. Their motto is “Quality, our passion”.
Today, the company operates more than 40 modern river ships, sailing along the Rhine, Danube, Seine, Rhône, Saône, and many other beautiful rivers across Europe.

As the first point of contact for our guests and the manager of our onboard boutique, this position is central to shaping the Scylla experience. You ensure that every guest interaction and every shopping moment reflects our commitment to quality, innovation, and hospitality. Balancing operational excellence with genuine care for guests and colleagues, you make sure that cruises run smoothly, boutique operations thrive, and the onboard team feels empowered. This is a leadership role at the intersection of service, retail management, and team culture—where front office and boutique responsibilities are equally valued.

Conditions:

• Free food and accommodation on board
• Seasonal work with contracts from March to November renewable each season
• River ships are located in Europe - closer to home
• No Safety certificates or Seaman's book required
• Possibility to take paid days off and vacation during the season
• Excellent working conditions, pension plan and health insurance
• Free internet (10 GB per month)
• Shore leave almost every day
• There are always more openings for German speakers
• Some vessels offer free German language courses on board

Duties and responsibilities:

• Responsible for the entire reception area as well as the onboard shop according to Scylla standards.
• Responsible for the correct handling of work arising daily/per cruise/monthly according to Scylla standards.
• Responsible for the processing the ratings and for the feedback on satisfaction about Reception performance.
• Serving guests and visitors by greeting, welcoming and directing them appropriately.
• Responsible for the compliance with safety guidelines in the reception area.
• Responsible for customs formalities and in port manning according to the safety regulation.
• Responsible for dealing carefully with equipment and IT-systems.
• Check-in and Check-out procedure according Scylla standards.
• Responsible for the correct spelling of menus, PPT and displays.
• Responsible for the correct booking of goods, items in the system such as minibar, massage, hairdresser, beverages, laundry, boutique, etc.
• Assist the administrative jobs from the Hotel manager as per request.
• Responsible for excursions if Scylla is in charge (order of guides, busses, etc.).
• Preparation of inventories and orders of the reception department and boutique.
• Acceptance and control of goods delivered for the ship according the S.O.S. guidelines.
• Keeps a safe and tidy, clean reception area by complying with procedures, rules and regulations including the separation of the garbage.

Requirements:

• Experienced within the hotel industry and/or previous (river) cruise ship experience.
• Excellent organizational and communication skills with the friendly and positive attitude.
• Outstanding verbal communication, listening and telephone skills.
• Stress resistant, calm under pressure, resilient, team player and with positive approach.
• Open minded and flexible with high social, interpersonal and cultural competencies.
• Problem-solving skills and dependability.
• Attention to detail with strong customer service skills.
• Excellent English skills (written & verbal), other languages as German are an advantage.
• Technology skills with excellent computer skills (Excel, Word, PPT).
• Being representative of Scylla´s values.
• Age: min. 18 years old
• Non-EU nationals will need D type German visa before joining

Why Join Us

At Scylla, you’ll support a dynamic, international team while helping create unforgettable dining experiences for our guests. You’ll work in a collaborative, supportive environment where your skills are valued, your growth is encouraged, and your contributions make a real impact. Enjoy traveling across Europe, developing your hospitality career, and forming lasting friendships—all while delivering first-class service onboard our luxury river cruise ships.

NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇬🇪

• EU nationals can apply and join during whole season without visas
• Ukrainian citizens with residence permits in EU may also apply
• Non-EU citizens German speakers may also apply to all positions
• Culinary positions are open for EU and NON-EU (English or German speakers)

Last updated: October 30, 2025

You can submit your Resume here pushing APPLY TO POSITION button

If you are not sure what position to apply for, you may instead submit general application here and we will advise you:

https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions