Scrum Master - IT

United; Chicago (IL); On-site; USD 112,000 - 147,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Life, disability insurance

Parental leave

Commuter benefits

Paid holidays

Paid time off

401(k) with flight privileges

Job summary

United's Digital Technology team is building cutting-edge solutions to enable a world-class travel experience. We seek a Scrum Master to coach teams, enable agile delivery, and apply AI-enabled insights to improve forecasting and collaboration.

You will lead sprint ceremonies, drive delivery metrics, and mentor Product Managers and Engineers across multiple pods, while ensuring responsible AI and strong cross-team coordination.

Qualifications

• Bachelor's degree or equivalent related experience.
• Business Administration, Computer Science, Engineering, Information Systems, or related field.
• 3+ years of experience as a Scrum Master supporting Agile product and engineering teams.
• Strong knowledge of Scrum, Kanban, Lean, scaled Agile practices, and cross-team planning.
• Skill in sprint-event, discovery-workshop, story-mapping, remote, and hybrid facilitation.
• Ability to coach Product Managers and Engineers in backlog management, user stories, team ownership, and continuous improvement.
• Skill in conflict resolution, servant leadership, impediment removal, and stakeholder management.
• Ability to interpret velocity, burn-down, cumulative flow, cycle-time, throughput, and delivery-performance metrics.
• Ability to build delivery dashboards, track risks and dependencies, and use probabilistic forecasting.
• Working knowledge of DevOps fundamentals, release coordination, technical debt, and value-stream mapping.
• Ability to use AI-enabled meeting and reporting tools responsibly, protect data, and validate AI-generated outputs.
• Proficiency with Jira, Confluence, Azure DevOps, or comparable Agile delivery tools.
• Ability to manage and resolve conflict effectively, keeping the team focused on achieving sprint goals.
• Strong organizational skills and ability to manage multiple teams or projects concurrently.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

Responsibilities

• Agile Team Enablement: Establish and evolve team working agreements, definitions of ready and done, Agile tool configuration, and fit-for-purpose Scrum, Kanban, or Lean practices.
• Build the capability of Product Managers and Engineers to independently lead routine Agile activities as team maturity increases.
• Facilitation and Team Collaboration: Facilitate high-value sprint planning, daily stand-ups, reviews, retrospectives, backlog refinement, discovery workshops, and story-mapping sessions.
• Use inclusive remote and hybrid techniques and AI-generated meeting summaries to capture decisions, actions, and follow-through.
• Delivery Insights and Forecasting: Monitor velocity, burn-down, cumulative flow, cycle time, throughput, and delivery performance.
• Maintain delivery dashboards, use probabilistic forecasting, and apply AI-assisted status reporting to identify trends, communicate risks, and support timely decisions.
• Team Coaching and Continuous Improvement: Coach teams in servant leadership, conflict resolution, backlog and user-story quality, accountability, and continuous improvement.
• Conduct team health checks, remove impediments, and convert retrospective findings into measurable improvements.
• Cross-Team Delivery and Engineering Partnership: Coordinate releases, cross-team planning, dependencies, and remove impediments across product and engineering groups.
• Lead Scrum of Scrums and scaled Agile coordination by facilitating cross-pod Agile ceremonies and aligning priorities, timelines, and delivery across multiple pods.
• Responsible AI and Agile Maturity: Introduce appropriate AI agents and tools to support meeting documentation, reporting, analysis, and routine coordination while protecting data and validating outputs.
• Assess team maturity and guide the intentional transition of repeatable Scrum Master responsibilities to Product Managers, Engineers, and AI-enabled workflows.

Skills

Scrum/Agile expertise

Facilitation skills

Coaching Product Managers & Engineers

Remote/Hybrid facilitation

Delivery metrics analysis

Stakeholder management

Conflict resolution

Team coordination across pods

Education

Bachelor's degree or equivalent

Tools

Jira

Confluence

Azure DevOps

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

Overview The Scrum Master enables product teams to deliver customer and business value through disciplined Agile practices, effective facilitation, and data-driven continuous improvement. The role strengthens team autonomy by coaching Product Managers and Engineers to progressively own core Scrum responsibilities, including planning, backlog refinement, delivery coordination, and team health. It applies delivery analytics, AI-enabled meeting and reporting capabilities, and responsible AI practices to improve transparency, forecasting, and decision-making. As teams mature, the Scrum Master shifts from ceremony ownership toward capability building, cross-team coordination, and targeted intervention for complex delivery risks and dependencies.

Responsibilities

• Agile Team Enablement: Establish and evolve team working agreements, definitions of ready and done, Agile tool configuration, and fit-for-purpose Scrum, Kanban, or Lean practices. Build the capability of Product Managers and Engineers to independently lead routine Agile activities as team maturity increases.
• Facilitation and Team Collaboration: Facilitate high-value sprint planning, daily stand-ups, reviews, retrospectives, backlog refinement, discovery workshops, and story-mapping sessions. Use inclusive remote and hybrid techniques and AI-generated meeting summaries to capture decisions, actions, and follow-through.
• Delivery Insights and Forecasting: Monitor velocity, burn-down, cumulative flow, cycle time, throughput, and delivery performance. Maintain delivery dashboards, use probabilistic forecasting, and apply AI-assisted status reporting to identify trends, communicate risks, and support timely decisions.
• Team Coaching and Continuous Improvement: Coach teams in servant leadership, conflict resolution, backlog and user-story quality, accountability, and continuous improvement. Conduct team health checks, remove impediments, and convert retrospective findings into measurable improvements.
• Cross-Team Delivery and Engineering Partnership: Coordinate releases, cross-team planning, dependencies, and remove impediments across product and engineering groups. Lead Scrum of Scrums and scaled Agile coordination by facilitating cross-pod Agile ceremonies and aligning priorities, timelines, and delivery across multiple pods.
• Responsible AI and Agile Maturity: Introduce appropriate AI agents and tools to support meeting documentation, reporting, analysis, and routine coordination while protecting data and validating outputs. Assess team maturity and guide the intentional transition of repeatable Scrum Master responsibilities to Product Managers, Engineers, and AI-enabled workflows.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or equivalent related experience
• Business Administration, Computer Science, Engineering, Information Systems, or a related field
• 3+ years of experience as a Scrum Master supporting Agile product and engineering teams
• Strong knowledge of Scrum, Kanban, Lean, scaled Agile practices, and cross-team planning
• Skill in sprint-event, discovery-workshop, story-mapping, remote, and hybrid facilitation
• Ability to coach Product Managers and Engineers in backlog management, user stories, team ownership, and continuous improvement
• Skill in conflict resolution, servant leadership, impediment removal, and stakeholder management
• Ability to interpret velocity, burn-down, cumulative flow, cycle-time, throughput, and delivery-performance metrics
• Ability to build delivery dashboards, track risks and dependencies, and use probabilistic forecasting
• Working knowledge of DevOps fundamentals, release coordination, technical debt, and value-stream mapping
• Ability to use AI-enabled meeting and reporting tools responsibly, protect data, and validate AI-generated outputs
• Proficiency with Jira, Confluence, Azure DevOps, or comparable Agile delivery tools
• Ability to manage and resolve conflict effectively, keeping the team focused on achieving sprint goals
• Strong organizational skills and ability to manage multiple teams or projects concurrently
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Masters degree
• Experience as a Scrum Master, Agile coach, release lead, or delivery lead supporting multiple product or engineering teams
• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Agilist, or comparable Agile certification
• Experience supporting Agile transformations or operating-model changes
• Experience transitioning ceremony ownership and delivery responsibilities to embedded product and engineering roles
• Familiarity with AI agents, workflow automation, and AI-assisted delivery analytics
• Experience in cloud, CI/CD, or complex enterprise technology environments

The base pay range for this role is $112,480.00 to $146,540.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]