Scrum Master - IT

United Airlines; Chicago (IL); Sur place; USD 112 000 - 147 000; Plein temps

Avantages offerts par ce poste

Flight privileges

401(k) plan

Paid holidays

Paid time off

Medical benefits

Résumé du poste

United Airlines seeks a Scrum Master to guide Agile teams in delivering high-quality, business-critical products. You will facilitate ceremonies, remove impediments, and coach teams and stakeholders on Agile practices to foster continuous improvement and cross-functional collaboration.

You will track progress against sprint goals, partner with Product Owners and engineering teams, and use metrics to improve predictability and delivery.

Qualifications

• Bachelor's degree required; Master's preferred.
• Strong understanding of Scrum, Kanban, and Agile frameworks.
• Experience with Jira, Confluence, or Azure DevOps.
• Excellent communication, facilitation, and conflict resolution skills.
• Servant leadership with focus on empowering teams.
• Experience in cross-functional Agile environments delivering complex tech solutions.

Responsabilités

• Facilitate Agile ceremonies and remove impediments.
• Coach teams and stakeholders on Agile principles.
• Ensure delivery transparency and track sprint goals and release plans.
• Clarify dependencies and readiness for delivery with Product Owners and leads.
• Provide concise updates on progress, risks and changes to delivery expectations.

Connaissances

Scrum

Kanban

Agile

Servant leadership

Communication

Team coaching

Formation

Bachelor's degree

Master's degree

Outils

Jira

Confluence

Azure DevOps

Description du poste

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

Job overview and responsibilities The role of a Scrum master is a pivotal role in guiding Agile teams to deliver high-quality, business-critical products. Your responsibilities will include facilitating Agile ceremonies, identifying and removing impediments, and coaching both the team and stakeholders on Agile principles and practices. You will be instrumental in cultivating a culture of continuous improvement, empowering teams, and fostering seamless cross-functional collaboration.

Impediment and Dependency Management

• Proactively identify and track impediments, dependencies and delivery risks, ensuring each has a clear owner and next step.
• Coordinate with partner teams to resolve issues and follow through to closure.
• Escalate promptly when issues exceed the team's ability to resolve them, communicating the impact, actions taken and support needed.

Team Coaching and Accountability

• Coach teams, Product Owners and stakeholders on Agile practices, collaboration and shared accountability.
• Help teams establish and uphold working agreements, including readiness for planning, timely responses and follow-through on commitments.
• Facilitate constructive conversations about missed commitments, recurring process gaps and conflicting expectations.
• Help teams become increasingly self-sufficient through clear working agreements, shared ownership and effective knowledge transfer.
• Drive follow-through on retrospective actions and assess whether they improve team outcomes.

Delivery Transparency

• Help teams track progress against sprint goals and release plans, making risks and changes visible early.
• Partner with Product Owners, engineering leads and quality engineering to clarify dependencies, sequencing and readiness for delivery.
• Use metrics such as cycle time, work in progress and sprint goal achievement to identify bottlenecks and improve predictability.
• Support delivery coordination while maintaining clear ownership of product priorities, technical decisions and testing responsibilities.

Stakeholder Communication

• Provide concise, accurate updates on progress, risks, dependencies and changes to delivery expectations.
• Facilitate discussions that produce clear decisions, action owners and next steps.
• Confirm shared understanding across technical teams, business stakeholders and leadership.

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree
• Business Administration, Computer Science, Engineering or related field preferred
• 4+ years of experience in Product Management or Business Analysis, with a proven track record of partnering with technical teams to deliver complex technology solutions.
• Strong understanding of Scrum, Kanban, and other Agile frameworks
• Experience working with Agile project management tools such as Jira, Confluence, or Azure DevOps
• Excellent communication, facilitation, and conflict resolution skills
• Ability to lead by example, demonstrating strong servant leadership and a focus on team empowerment
• Experience working in a collaborative, cross-functional Agile environment, with a strong focus on delivering value
• Ability to manage and resolve conflict effectively, keeping the team focused on achieving sprint goals
• Strong organizational skills and ability to manage multiple teams or projects concurrently
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• Agile certifications such as Certified ScrumMaster (CSM), or SAFe Agilist (SA) highly desirable
• Experience as a scrum master, agile coach, or in a similar role within an Agile environment
• Experience in an environment involving DevOps, CI/CD pipelines, or cloud-based application delivery
• Familiarity with Agile frameworks
• Exposure to Agile transformations and change management
• Background in software development or technical project delivery is a plus

The base pay range for this role is $112,480.00 to $146,540.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]