Scrum Master, Expert

Canadian Health Systems Inc.; Inver Grove Heights (MN); Hybrid; USD 90,000 - 150,000; Full time

Job summary

CHS Inc. is seeking an expert Scrum Master to lead delivery excellence across Go-to-Market product teams with a focus on Dynamics/CRM capabilities. This role collaborates with teams from idea to delivery, driving continuous improvement, transparency, and predictable delivery across complex environments.

The role is remote-based with routine on-site collaboration in Inver Grove Heights, MN, requiring residence in the Minneapolis/St. Paul metro area to commute as needed.

Qualifications

• Bachelor’s degree in CS, IS, business administration, or related field.
• 7+ years of experience in Agile, product, or technology delivery including Scrum Master or Agile-coaching roles.
• Experience facilitating delivery practices in complex, matrixed environments.
• Ability to improve delivery flow, predictability, transparency, and team effectiveness.
• Experience managing cross-team dependencies, risks, and impediments.

Responsibilities

• Lead Team Delivery and Continuous Improvement across Go-to-Market product teams.
• Provide delivery visibility, risk management, and data-driven insights.
• Support quarterly planning, release activities, and cross-team coordination.
• Coach and influence Scrum Masters, Product Owners, and delivery partners.
• Communicate effectively with technical and non-technical stakeholders.

Skills

Agile methodologies

Scrum Master

Coaching

Facilitation

Stakeholder management

Azure DevOps

Education

Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field

Tools

Azure DevOps

Miro

Microsoft Teams

Job description

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.

Summary

CHS has an exciting opportunity within the Information Technology group. We are looking for an expert level Scrum Master to lead delivery excellence across Go-to-Market product teams, with a strong focus on Dynamics/CRM capabilities. This role partners with the team from idea to delivery to improve team effectiveness, delivery transparency, and the consistent focus on continuous improvement. The expert Scrum Master enables and facilitates teams to define success, understand needs before acting, build trust through transparency, use process purposefully, and measure outcomes while using data and metrics to tell the story of delivery progress, flow, risk and results. The expert Scrum Master serves as a trusted coach, mentor, teammate, and change agent who strengthens Agile and Product practices across complex environments. This role removes delivery impediments, identifies and addresses systemic barriers, manages dependencies, and uses delivery insights to improve predictability, team health, continuous improvement, and stakeholder confidence.

This is a remote-based role with routine on-site collaboration. To be considered for this position, qualified candidates must currently reside in the Minneapolis/St. Paul, MN metro area to commute to the corporate office located in Inver Grove Heights, MN as needed.

Responsibilities

Lead Team Delivery and Continuous Improvement

• Facilitate team cadences and working sessions, including planning, refinement, daily coordination, reviews, and retrospectives.
• Coach teams, Product Owners, and partners on Agile and product-delivery practices that improve collaboration, clarity, flow, and time from idea to value.
• Guide backlog readiness, work breakdown, working agreements, definitions of ready and done, and feedback loops.
• Foster a high-trust environment where you and the team identify challenges, learn from outcomes, and increasingly self-manage within the organization’s delivery guidance and playbook.

Delivery Transparency, Predictability, and Risk Management

• Provide accurate visibility into planned and in-progress work, progress, tradeoffs, decisions, risks, dependencies, capacity and constraints.
• Create, maintain, and improve delivery health reporting, dashboards, and visual management practices using Azure DevOps, Miro, and Microsoft collaboration tools.
• Use delivery data and team insights to improve flow, predictability, capacity, aging work, quality, risk management, and team effectiveness.
• Establish meaningful success measures within teams (OKRs, Sprint Goals, and quarterly commitments).
• Identify, manage, and help resolve cross-team dependencies, impediments, and systemic barriers; coordinate root-cause resolution or escalation as needed.
• Clearly communicate delivery status, key decisions, risks, and escalation needs to technical and nontechnical partners.

Initiative, Release, and Quarterly Planning Support

• Partner with Tech Delivery peers to align team delivery plans with initiative milestones, dependencies, communications, release activities, and risks.
• Align team plans, delivery practices, and decisions with portfolio priorities and broader IT governance, standards, and required controls.
• Support release planning, readiness, deployment, post-release learning, and major-incident response, as appropriate.
• Coach, guide, and facilitate quarterly planning routines; translate portfolio priorities into feasible team plans.

Coach and Influence Across Technology Delivery

• Mentor Scrum Masters, Product Owners, delivery partners, team members, and stakeholders to strengthen Agile and product-delivery capability.
• Share reusable practices, lessons learned, delivery insights, and tools across the Scrum Master community and Technology Delivery.
• Apply sound judgment to ambiguous or complex delivery challenges and recommend process or practice improvements.
• Influence without formal authority by communicating complex concepts clearly, building consensus, and encouraging adoption of effective delivery practices.
• Provide timely, constructive feedback on delivery behaviors and commitments; elevate unresolved concerns with objective observations and delivery impact.

Minimum Qualifications (required)

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field (or equivalent years of experience, education and training)
• 7+ years of experience in Agile, product, or technology delivery, including experience as a Scrum Master, Agile Coach, product-team leader, or in Agile/product transformation to include:
  • Experience facilitating delivery practices and coaching teams and stakeholders in complex, matrixed environments
  • Ability to improve delivery flow, predictability, transparency, team effectiveness, and continuous improvement
  • Experience identifying and resolving cross-team dependencies, delivery risks, impediments, and constraints
  • Ability to use delivery data and team insights to identify improvement opportunities and guide action
  • Experience supporting portfolio planning, including quarterly planning, capacity planning, dependency management, and cross-team coordination
  • Strong facilitation, communication, and stakeholder-management skills, including the ability to communicate with technical and nontechnical audiences

Additional Qualifications

• Experience supporting customer or employee-facing technology, Dynamics 365, CRM platforms, and Go-to-Market capabilities
• Demonstrated ability to share delivery practices, coach peers, and influence adoption of effective Agile and product-delivery practices across teams or communities of practice
• Strong problem-solving, group-facilitation and analytical skills
• Experience with Azure DevOps, Miro, and Microsoft collaboration tools
• Experience creating or maintaining dashboards and delivery-health reporting
• Certified ScrumMaster, Professional Scrum Master, SAFe, Agile coaching, product management, or related certification

Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.

CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.

Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.

CHS is an Equal Opportunity Employer/Veterans/Disability.