Scrum Master

CXC; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

CXC Global is seeking an experienced Scrum Master to champion Agile best practices and help high-performing teams consistently deliver business value. You will serve as a servant leader, facilitating ceremonies, removing impediments, and keeping teams focused on sprint and release goals.

Remote contract for 6 months with U.S. work authorization requirements. Hands-on Salesforce environment experience is mandatory, with strong collaboration across stakeholders and Product Owners to drive delivery.

Qualifications

• 3+ years of experience as a Scrum Master in Agile environments.
• Certification as Scrum Master (CSM or PSM) is required.
• Salesforce experience is required.
• Strong experience facilitating Agile ceremonies and coaching development teams.
• Proficiency with Jira, Confluence, and Azure DevOps for Agile delivery and project management.
• Experience tracking Agile delivery metrics and communicating progress to stakeholders.
• Excellent communication, facilitation, collaboration, and stakeholder-management skills.

Responsibilities

• Facilitate Agile ceremonies, including Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives.
• Coach team members on Agile principles, Scrum practices, and continuous improvement.
• Identify and remove impediments and proactively address risks that may impact delivery.
• Protect the team from external disruptions, competing priorities, and scope creep.
• Track team performance using Agile metrics such as velocity, burndown, and sprint predictability.
• Partner closely with Product Owners to maintain a healthy, prioritized, and actionable backlog.
• Coordinate cross-functional dependencies and facilitate effective communication across teams.
• Foster a culture of collaboration, accountability, transparency, and continuous improvement.
• Provide regular delivery updates and communicate progress, risks, and dependencies to key stakeholders.

Skills

Salesforce experience

Scrum Master

Agile coaching

Facilitation

Stakeholder management

Agile metrics

Education

CSM or PSM certification

Tools

Jira

Confluence

Azure DevOps

Job description

CXC Global is seeking an experienced Scrum Master to champion Agile best practices and help high-performing teams consistently deliver business value. In this role, you will serve as a servant leader, facilitating Agile ceremonies, removing impediments, fostering collaboration, and keeping teams focused on achieving sprint and release goals.

Contract Duration: 6 Months (Possibility of Extension)

Work Model: Remote

Work Authorization: U.S. Citizens and Green Card holders only, based on client requirements

Important: Hands-on experience supporting Salesforce environments is required.

Key Responsibilities

• Facilitate Agile ceremonies, including Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives.
• Coach team members on Agile principles, Scrum practices, and continuous improvement.
• Identify and remove impediments and proactively address risks that may impact delivery.
• Protect the team from external disruptions, competing priorities, and scope creep.
• Track team performance using Agile metrics such as velocity, burndown, and sprint predictability.
• Partner closely with Product Owners to maintain a healthy, prioritized, and actionable backlog.
• Coordinate cross-functional dependencies and facilitate effective communication across teams.
• Foster a culture of collaboration, accountability, transparency, and continuous improvement.
• Provide regular delivery updates and communicate progress, risks, and dependencies to key stakeholders.

Required Qualifications

• 3+ years of experience working as a Scrum Master in Agile environments.
• Certified ScrumMaster (CSM) or Professional Scrum Master (PSM) certification.
• Salesforce experience is required.
• Strong experience facilitating Agile ceremonies and coaching development teams.
• Proficiency with Agile delivery and project management tools, including Jira, Confluence, and Azure DevOps.
• Experience tracking Agile delivery metrics and communicating progress to stakeholders.
• Excellent communication, facilitation, collaboration, and stakeholder-management skills.

Preferred Qualifications

• Experience supporting Salesforce, CRM, Experience Cloud, or other customer-facing digital platforms.
• Exposure to commercial technology or digital product development environments.
• Experience coordinating multiple Agile teams and managing cross-team dependencies.
• Knowledge of Agile scaling frameworks such as SAFe is a plus.