Scrum Master

CEI; Pittsburgh (Allegheny County); On-site; USD 90,000 - 115,000; Full time

Job summary

CEI seeks a skilled Scrum Master in Pittsburgh to facilitate Agile practices for Salesforce CRM projects in the banking sector. You will empower cross-functional delivery teams, remove impediments, and collaborate with product owners to prioritize CRM backlogs.

Responsibilities include leading ceremonies, coordinating with Salesforce teams, and maintaining project dashboards to ensure sprint predictability and timely delivery.

Qualifications

• :3–5 years of technology delivery experience in banking/financial services.

Responsibilities

• Lead daily stand-ups, sprint planning, backlog refinement, reviews and retrospectives.
• Collaborate with Salesforce Developers, Business Analysts, and Architects to maximize CRM delivery velocity.
• Identify and remove blockers, architectural bottlenecks, and cross-team dependencies.
• Work with Banking Product Owners to structure user stories and prioritize CRM backlog.
• Maintain Jira and Confluence dashboards tracking velocity, burn-down, and sprint predictability.

Skills

Banking & Finance

Salesforce & CRM

Agile Certifications

Jira & Confluence

Tools

Jira

Confluence

Job description

Back Scrum Master

Managed Services and Support Pittsburgh, Pennsylvania Contract On-Site Oct 16, 2026

Scrum Master

W2 Contract - 6 months with potential extension or hire

Pittsburgh, PA, Dallas, TX, Cleveland, OH

Our client is seeking a highly skilled and collaborative Scrum Master with a strong background in Salesforce/CRM platforms and the banking/financial services sector. In this role, you will facilitate Agile practices, remove impediments, and empower cross-functional delivery teams to build innovative customer relationship management solutions for our retail and commercial banking segments.

Key Responsibilities

• Agile Facilitation: Lead daily stand-ups, sprint planning sessions, backlog refinement, sprint reviews, and retrospectives following Scrum frameworks.
• Salesforce Delivery: Partner with Salesforce Developers, Business Analysts, and Architects to maximize the delivery velocity of custom CRM workflows, financial service clouds, and pipeline management tools.
• Impediment Removal: Proactively identify and eliminate technical blockers, architectural bottlenecks, and cross-team dependencies to keep delivery tracks on schedule.
• Product Owner Collaboration: Work closely with Banking Product Owners to structure user stories, map customer journeys, and prioritize the CRM product backlog effectively.
• Metrics & Reporting: Maintain automated Jira and Confluence dashboards tracking team velocity, burn-down metrics, and sprint predictability.

Required Qualifications

• Banking & Finance Expertise: Minimum of 3–5 years of technology delivery experience within a commercial bank, investment firm, or financial services environment.
• Salesforce & CRM Domain Knowledge: Deep familiarity with Salesforce ecosystem capabilities (Sales Cloud, Service Cloud, or Financial Services Cloud), data models, and banking integrations.
• Agile Certifications: Possession of a recognized Agile credential such as Certified Scrum Master (CSM) via Scrum Alliance or Professional Scrum Master (PSM I) via Scrum.org.
• Tool Proficiency: Extensive hands‑on experience managing backlogs, epics, and releases utilizing Atlassian Jira and Confluence.