Scrum Master

Insight Global; Cayce (SC); On-site; USD 54,000 - 90,000; Full time

Job summary

Insight Global is seeking an experienced Scrum Master to support high-performing Agile delivery teams focused on customer-facing technology solutions. The ideal candidate has a strong background in software delivery within large enterprise environments and leads Agile initiatives across customer service, billing, and digital engagement platforms.

You will partner with Product Owners, development teams, and leadership to drive transparency, remove impediments, and foster a culture of continuous

Qualifications

• 7+ years of experience supporting Agile software delivery, project/program management, or technology teams.
• Proven experience leading multiple Agile teams in large enterprise environments using Scrum, Kanban, and scaled Agile frameworks (SAFe preferred).
• Strong facilitation experience across all Agile ceremonies, including Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, Retrospectives, and PI Planning.
• Advanced Jira expertise, including workflow management, dashboards, reporting, and migration support.

Responsibilities

• Support high-performing Agile delivery teams and remove impediments to delivery.
• Partner with Product Owners, development teams, and business stakeholders to drive transparency.
• Lead Agile ceremonies and foster a culture of continuous improvement across teams.
• Collaborate with leadership to scale Agile practices across enterprise initiatives.

Skills

Agile delivery

Facilitation

Cross-functional collaboration

Scrum Master

Tools

Jira

Job description

Job Description

We are seeking an experienced Scrum Master to support high-performing Agile delivery teams focused on customer-facing technology solutions. The ideal candidate has a strong background supporting software delivery teams in large enterprise environments and has experience leading Agile initiatives for customer service, billing, customer communications, or digital customer engagement platforms. This role partners closely with Product Owners, development teams, business stakeholders, and leadership to drive transparency, remove delivery impediments, and foster a culture of continuous improvement.

This position can pay $40-$65/hr based on experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 7+ years of experience supporting Agile software delivery, project/program management, or technology teams, including 5+ years as a Scrum Master.
• Proven experience leading multiple Agile teams in large enterprise environments using Scrum, Kanban, and scaled Agile frameworks (SAFe preferred).
• Strong facilitation experience across all Agile ceremonies, including Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, Retrospectives, and PI Planning.
• Advanced Jira expertise, including workflow management, dashboards, reporting, and migration support.
• Experience supporting delivery of customer-facing products and platforms within Customer Service, Customer Experience (CX), Billing, Contact Center, or Customer Communications organizations.
• Experience partnering with business stakeholders responsible for customer service operations, customer billing, customer communications, or digital customer engagement initiatives.