Screening Service Coordinator - Drug & Alcohol

Health & Safety Council; Pasadena (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Health & Safety Council in Pasadena, TX is seeking an entry-level Screening Services Coordinator to support drug and alcohol testing programs. You will accurately process test results, assist with onboarding new clients, and serve as a primary contact for client inquiries.

The role emphasizes confidentiality, DOT/non-DOT compliance, and coordination with laboratories and internal teams. Strong organizational and communication skills are essential for success.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in a related field preferred.
• 1–3 years of experience in data entry, administrative support, or a related role.
• Experience with drug and alcohol testing programs and/or DOT compliance strongly preferred.

Responsibilities

• Enter and process drug and alcohol test results in internal systems in a timely manner.
• Review results for completeness and escalate discrepancies or issues as needed.
• Serve as a point of contact for clients regarding test results, status updates, and general inquiries.
• Maintain confidentiality and ensure compliance with DOT and non-DOT regulations, as applicable.
• Communicate with laboratories, collection sites, and internal teams to resolve data or reporting issues.
• Document processes and maintain organized records of client and testing information.
• Assist with additional administrative and operational tasks as needed.

Skills

Organizational skills

Verbal and written communication

Customer-focused mindset

Problem solving

Time management

Attention to detail

Discretion with confidential data

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Microsoft Word

Excel

Microsoft Office Suite

Mobile workforce platforms

Job description

Position Overview

With over 35+ years in existence as a 501(c)3 non-profit organization, HASC primarily supports the petrochemical and manufacturing industry domestically and internationally and is positioned along the Gulf Coast providing training, occupational medicine, and innovative solutions to industry.

The Screening Services Coordinator plays a key role in supporting the day-to-day operations of our drug and alcohol testing programs. This entry-level position is responsible for accurately processing test results, assisting with new client onboarding, and serving as a point of contact for client inquiries related to testing and results.

Essential Functions

• Accurately enter and process drug and alcohol test results into internal systems in a timely manner
• Review results for completeness and escalate discrepancies or issues as needed
• Serve as a point of contact for clients regarding test results, status updates, and general inquiries
• Maintain confidentiality and ensure compliance with DOT and non-DOT regulations, as applicable
• Communicate with laboratories, collection sites, and internal teams to resolve data or reporting issues
• Document processes and maintain organized records of client and testing information
• Assist with additional administrative and operational tasks as needed

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree in a related field preferred.
• One to three (1-3) years of experience in data entry, administrative support, or a related role.
• Experience with drug and alcohol testing programs and/or DOT compliance strongly preferred.

Knowledge, Skills, Abilities

• Strong organizational skills with exceptional attention to detail and accuracy.
• Demonstrated ability to manage time effectively, prioritize tasks, and consistently meet deadlines.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-focused mindset.
• Proven problem-solving skills with the ability to think critically and resolve issues efficiently.
• Ability to manage multiple priorities in a fast-paced environment and delegate tasks when appropriate.
• Ability to respond to client inquiries and issues in a calm, courteous, and solution-oriented manner.
• Working knowledge of Microsoft Word and Excel required.
• Proficiency with Microsoft Office Suite and mobile workforce management platforms preferred.

Physical & Environmental Requirements

While performing the duties of this job, the employee is regularly required to read, talk or hear. The employee frequently is required to stand, walk, sit, use hands to handle training equipment and tools, reach with hands and arms, climb or balance, stoop, kneel, crouch, and crawl. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Reporting Responsibilities

The Screening Services Coordinator reports directly to the Supervisor of Screening Services - Drug & Alcohol. This position does not have direct reports.

Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may be revised at any time based on business needs. This document does not create an employment contract, implied or otherwise, and employment remains at-will unless otherwise stated in a written agreement signed by an authorized company representative.