Drug-Free Workplace Program Specialist

Performance Contracting Group; Lenexa (KS); On-site; USD 57,000 - 71,000; Full time

Job summary

Performance Contracting Group in Lenexa, KS seeks a Drug-Free Workplace Program Specialist to administer the company’s drug and alcohol testing programs and ensure compliance across sites.

You will coordinate program activities, validate records, review policies, and manage cases with a strong emphasis on attention to detail, analytics, and customer service. Prior DER/HR experience is helpful but not required.

Qualifications

• Maintain complete and accurate records across multiple systems.
• Strong analytical, research, and problem-solving skills.
• Ability to interpret program requirements and testing specs.
• Excellent written and verbal communication to all levels.

Responsibilities

• Serve as an internal SME on workplace drug and alcohol testing policies.
• Develop, administer, and enforce testing policies and procedures.
• Review requirements across policies, contracts, and laws.
• Monitor DOT testing requirements and documentation for compliance.
• Coordinate testing and record results across platforms.
• Manage cases including policy violations and accommodations.
• Prepare reports, dashboards, and workforce metrics.
• Maintain vendor accounts and process invoices.
• Deliver training on policies to employees and supervisors.
• Provide on-call support for time-sensitive testing events.

Skills

Attention to detail

Analytical skills

Communication

Customer service

Recordkeeping

Microsoft 365

Problem solving

Education

Associate’s degree

Tools

Microsoft 365

HR systems

Vendor platforms

Job description

PCG is seeking a Drug-Free Workplace Program Specialist for its corporate office in Lenexa, KS.

The DFWP Specialist administers the company’s comprehensive drug and alcohol testing programs, serving as an internal subject matter expert to support compliance, workplace safety, and employee well-being.

We’re seeking a detail-focused professional to coordinate program activities, process and validate records, assess compliance, and manage cases in accordance with established procedures. The role requires exceptional attention to detail, strong analytical skills, sound judgment, effective communication, and outstanding customer service. Prior experience with drug and alcohol testing programs is helpful but not required.

Key Responsibilities

• Serve as an internal subject matter expert on workplace drug and alcohol testing policies and program requirements, providing guidance and support across all levels of the organization.
• Contribute to the development, administration, and enforcement of workplace testing policies, procedures, and processes in accordance with industry standards and applicable contractual and legal requirements.
• Review and analyze drug-free workplace requirements in company policies, union agreements, project and customer contracts, and applicable laws to determine program-specific obligations, implement appropriate protocols, communicate requirements, and monitor compliance.
• Maintain a working knowledge of U.S. Department of Transportation (DOT) drug and alcohol testing requirements, including 49 CFR Part 40; monitor federally regulated testing activities and associated documentation for completeness and compliance.
• Monitor and prioritize internal and external inquiries, providing timely guidance on drug-free workplace programs, procedures, and related concerns.
• Coordinate testing, validate and record results across internal and external platforms; determine and communicate compliance and eligibility status based on varying program criteria and applicable laws.
• Manage drug and alcohol program cases, including policy violations, medication safety concerns, accommodation-related inquiries, and treatment referrals; determine and communicate appropriate actions, monitor cases through completion, and escalation as needed.
• Maintain complete, accurate, and current documentation of program activities and cases, including correspondence, supporting documents, detailed case notes, and outcomes.
• Compile, reconcile, and maintain accurate program data; prepare recurring reports, dashboards, and workforce metrics to support compliance monitoring, program evaluation, and reporting requirements.
• Maintain vendor accounts and partnerships with third-party administrators, collection sites, occupational health providers, laboratories, medical review officers, and other testing partners.
• Review, verify, and process testing vendor invoices, including accurate accounting allocations and resolution of billing discrepancies.
• Develop substance abuse prevention materials and deliver training to employees and supervisors to promote awareness of company policies and procedures.
• Provide on-call support outside regular business hours for time-sensitive testing events and investigations, as assigned.

Salary range: $57,000–$71,000 annually, plus eligibility for a non-guaranteed annual bonus.

Basic Requirements

• Associate’s degree or at least two years of relevant work experience in Human Resources, Business Administration, Risk Management, Legal, or a related field.
• Exceptional attention to detail, including the ability to maintain complete and accurate records, verify information, identify discrepancies, and reconcile data across multiple systems and sources.
• Demonstrated ability to perform highly detailed, process-driven work accurately and consistently, evaluate varying requirements and decision factors, and develop practical solutions that support compliance.
• Strong analytical, research, and problem-solving skills, with the ability to independently gather facts, interpret program requirements and testing specifications, assess compliance, identify risk, and determine when escalation is needed.
• Sound judgment and discretion in handling confidential employee, medical, and compliance information.
• Strong organizational and time-management skills, with the ability to independently prioritize a high volume of work, respond effectively to urgent matters, and carry assignments through completion.
• Excellent written and verbal communication skills, with the ability to explain complex or sensitive information clearly and confidently to employees at all levels and external partners.
• Proficiency with Microsoft 365 applications and document management tools; ability to learn and independently use internal HR, risk management, and reporting systems, as well as external vendor platforms.
• Strong numerical accuracy and reconciliation skills, with the ability to identify appropriate accounting allocations, verify invoice charges, and resolve billing discrepancies.
• Commitment to high standards of customer service, accuracy, and quality.
• Ability to work collaboratively and provide responsive customer service to employees, supervisors, vendors, customers, and other stakeholders.

Preferred Qualifications

• Experience as a Designated Employer Representative (DER), Human Resources representative, or in a related role supporting workplace policy administration and compliance.
• Previous exposure to unionized construction industry
• Knowledge of human resources processes and best practices in a multistate environment.
• Experience developing dashboards, compliance tools, process documentation, or training materials.