SCITLS Power Platform User Support

General Dynamics Information Technology; Fort Wayne (IN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

AI career tools

Internal mobility support

Company 401K match

Competitive pay

Paid time off

Full-flex schedule

Military-friendly culture

Job summary

General Dynamics Information Technology (GDIT) seeks a SCITLS Power Platform User Support professional for on-site support at Offutt AFB, NE. You will enable Power BI, Power Apps, Power Automate, and SharePoint users, ensuring reliable operation and data access for mission-critical systems.

Requirements include 1+ years of relevant experience, strong communication and analytical skills, and the ability to obtain ITIL 4/5 ITSM certification within 9 months and CompTIA Security+ within 30 days.

Qualifications

• Education: Technical training or degree required.
• 1+ years of relevant experience.
• Experience with Power BI, Power Apps, Power Automate or SharePoint.
• Experience providing support and assisting with issues.
• Experience supporting users, onboarding and training.
• Ability to collaborate with data engineers, analysts and stakeholders.
• Excellent communication and problem-solving skills.
• Must obtain ITIL 4/5 ITSM certification within 9 months.
• Must obtain CompTIA Security+ within 30 days.
• Must possess TS clearance with SCI eligibility and US citizenship.

Responsibilities

• Provides user support to assist system administrators.
• Creates and maintains collaboration and data solutions.
• Responds to user requests for assistance.
• Collaborates on architecture upgrades and consolidations.
• Interfaces with program staff to provide access to program data.
• Assists with external account requests and access issues.
• Analyzes user requests and incidents to determine priority.
• Identifies and implements resolutions.

Skills

Communication

Analytical thinking

Problem solving

Team collaboration

Education

Technical Training / Certification or Degree

Tools

Power BI

Power Apps

Power Automate

SharePoint

Job description

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies.

SCITLS is a key component that ensures mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

At GDIT, people are our differentiator. As a SCITLS Power Platform User Support, you will help ensure today is safe and tomorrow is smarter. Our work depends on a SCITLS Power Platform User Support joining our team to support the users of Power BI, Power Apps, Power Automate, and SharePoint platforms that serve USSTRATCOM. The SCITLS Power Platform User Support will be a critical link in ensuring the effective operation of vital systems and facilitating the success of the SCITLS mission.

This is an ON-SITE, DAY SHIFT position at Offutt AFB, Sarpy County, Nebraska. On-call work may be required. Relocation assistance available.

HOW A SCITLS POWER PLATFORM USER SUPPORT WILL MAKE AN IMPACT

• Provides user support to assist system administrators.

• Creates and maintains various collaboration and data solutions.

• Successfully responds to user requests for assistance.

• Collaborates on architecture upgrades and consolidations.

• Interfaces with internal and external program staff to provide access to program data via collaboration tools.

• Assists with external account requests and access issues.

• Analyzes user requests and incidents to determine level of complexity and the priority.

• Identifies and implements resolutions.

WHAT YOU'LL NEED TO SUCCEED

• Education: Technical Training, Certification(s) or Degree

• Experience: 1+ years of relevant experience

• Experience with Microsoft Power BI, Microsoft Power Apps, Microsoft Power Automate, or Microsoft SharePoint

• Experience providing support and assisting with issues

• Experience supporting users, including troubleshooting, onboarding, and training.

• Ability to collaborate with data engineers, analysts, and business stakeholders.

• Excellent communication skills for translating technical issues into clear, actionable guidance.

• Excellent analytical and problem-solving skills

• Must possess or be able to obtain within 9 months of start: ITIL® 4 or 5: IT Service Management (ITSM) Certification

• Must possess or be able to obtain within 30 days of start: CompTia Security+

• Must possess Active Top Secret Clearance with SCI eligibility

• US Citizenship required

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

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