Scientific Customer Service Representative

Kimball Physics; Wilton (NH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Generous benefits

Job summary

Kimball Physics in Wilton, NH seeks a Scientific Customer Service Representative to support customer inquiries, quotes, and orders. You will interact with engineers, physicists, and supply chain, maintaining data accuracy and delivering proactive service.

The role requires 2 years of customer service experience, a Bachelor’s degree or equivalent, and strong communication skills. Proactive problem-solving and cross-functional collaboration are valued in a friendly, benefits-rich environment.

Qualifications

• Bachelor's degree or equivalent and 2 years of customer service experience.
• Solid verbal and written communication skills.
• Proficiency in Microsoft Office and CRM systems; SAP experience preferred.

Responsibilities

• Answer customer questions about product specifications and applications.
• Develop customer relationships through proactive communication.
• Enter and monitor quotes and orders in ERP system.
• Respond to inquiries regarding quotes, orders, lead times and status.
• Proactively communicate delays, updates, and shipment tracking to customers.
• Collaborate with engineers, physicists, and supply chain as needed.
• Process customer returns and repair requests with other departments.
• Maintain accurate records of customer interactions and data.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Multitasking

Time management

Cross-functional collaboration

Attention to detail

Data entry

Self-motivation

Education

Bachelor's degree or equivalent

Technical training encouraged

Tools

SAP

Microsoft Office

CRM systems

Job description

Position:Scientific Customer Service Representative

Location: Wilton, NH

Job Id:192

# of Openings:0

Are you looking to work with professional and creative co-workers to advance humankind by doing good physics while having fun?

Kimball Physics, Inc.is in Wilton NH, surrounded by rolling hills, deep woods, quiet ponds, hiking trails, and a field of blueberry bushes. We have a friendly work environment, generous benefits, and are currently looking for aScientific Customer Service Representativeto join our team.

Scientific Customer Service Representative Position

Duties

• Answer customer questions specific to product specifications and applications
• Develop customer relationships through pro‑active communication and an understanding of our products and their requirements
• Enter and monitor both simple and complex quotes and orders into our ERP system
• Respond to customer inquiries regarding quotes, orders, lead times, and status
• Proactively communicate delays, product updates, and shipment tracking to customers.
• Ability to collaborate with all internal departments as needed, specifically with engineers, physicists, and supply chain
• Collaborate with other departments to process customer returns and repair requests
• Maintain accurate and up-to-date details of customer interactions and follow-ups.
• Maintain accurate and up-to-date customer data.
• Performs other duties as assigned.

Required Skills/Abilities

• Solid verbal and written communication skills,
• Ability to be prompt, accurate and consistent
• Strong interpersonal skills.
• A Service-First mindset with focus on problem-solving and long-term client satisfaction
• Proficiency in Microsoft Office and CRM systems, SAP is preferred.
• Strong attention to detail and data entry skills.
• Ability to multitask, prioritize and manage time effectively.
• Self-motivated with the ability to work independently or on a cross-functional team

Preferred Skills/Abilities

• Prior customer service experience in high-tech manufacturing or scientific instrumentation industries.
• Strong Technical skills, preferred

Minimum Education and Experience

• Bachelor's degree or equivalent. Technical training a plus.
• 2 years of Customer Service experience.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Occasionally must be able to lift and/or carry up to 15 pounds.