School Operations Manager (26-27)

KIPP Philadelphia Public Schools; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Paid time off (PTO)

Paid family leave

Flexible spending account (FSA)

Life insurance

Job summary

KIPP Texas Public Schools is seeking a School Operations role to manage day-to-day school based operations, attendance, buses, and inventory. The role emphasizes strong customer service, coordination with nutrition and transportation, and fostering relationships with families and staff.

The position requires 2-3 years of related experience in operations or education, with bilingual English/Spanish preferred, and reports to the school site on a Monday–Friday schedule.

Qualifications

• Bilingual: English and Spanish preferred.
• 2-3 years of related work experience.
• Minimum 2 years experience in operations or education.

Responsibilities

• Manages the day-to-day school based operations policies and procedures.
• Implements daily school wide procedures such as arrival, lunch, and dismissal
• Oversees daily busing operations for their school by processing changes, addressing challenges, and coordinating processes
• Coordinates with Child Nutrition day to day logistics of service such as meal card replacement and rosters
• Supports field lesson logistics by booking buses and ordering meals
• Schedules shared space
• Ensure that substitutes are booked and given attendance roster materials
• Drives school based strategies to ensure kids are in seats every day and year over year
• Manages school event coordination and family engagement sessions
• Curates any school based social media communications and postings
• Provides tours for prospective families
• Serve as a key ambassador to the school’s larger community. Effectively build relationships with family, staff, and community stakeholders with compassion, direct communication, and reliability
• Makes daily attendance calls based on guidance from Attendance and PEIMS Specialist
• Executes interventions to support chronically absent students in improving attendance
• Supports families in completion of registration documents
• Maintains school inventory system and implements purchasing and accounting best practices.
• Codes invoices, collects fees, and prepares deposits
• Partners with School Support Partners (SSP) and vendors to ensure school is well maintained and runs efficiently
• Manages copier and teacher workroom supplies, troubleshoots copiers, trained on the copiers
• Manages student technology audits, distribution, collection, and repair requests
• Manages and develops School Operations Associate towards excellence in their role and with an eye toward their long-term development
• If school model does not include an SOA, SOM acts as the front office, greeting families, answering phone calls, and providing best in class customer service

Skills

Bilingual: English/Spanish

Time management

Customer service

Communication skills

Job description

Job Description

About The Role: Every member of the Team & Family at KIPP Texas Public Schools plays a critical role in ensuring our students have the skills and confidence to pursue the paths they choose - college, career and beyond. Our educators are passionate advocates for their students and their families, working tirelessly to ensure that our students have access to opportunity. In our classrooms and across the KIPP family we embrace, honor and celebrate our differences across several characteristics that construct our unique identities in our little and big KIPPsters. We are especially committed to attracting and developing individuals who share the life experiences of our students because we believe the best work we do is grounded in the realities and experiences of our families and KIPPsters.

The School Operations Team is focused on creating the conditions by which our schools can thrive by successfully driving attendance, enrollment, and school wide systems; leading safety and crisis management; and providing exemplary customer service for students, families and staff members.

Role Responsibilities

Manages the day-to-day school based operations policies and procedures.

• Implements daily school wide procedures such as arrival, lunch, and dismissal
• Oversees daily busing operations for their school by processing changes, addressing challenges, and coordinating processes
• Coordinates with Child Nutrition day to day logistics of service such as meal card replacement and rosters
• Supports field lesson logistics by booking buses and ordering meals
• Schedules shared space
• Ensure that substitutes are booked and given attendance roster materials

Drives school based strategies to ensure kids are in seats every day and year over year

• Manages school event coordination and family engagement sessions
• Curates any school based social media communications and postings
• Provides tours for prospective families
• Serve as a key ambassador to the school’s larger community. Effectively build relationships with family, staff, and community stakeholders with compassion, direct communication, and reliability
• Makes daily attendance calls based on guidance from Attendance and PEIMS Specialist
• Executes interventions to support chronically absent students in improving attendance
• Supports families in completion of registration documents

Maintains school inventory system and implements purchasing and accounting best practices.

• Codes invoices, collects fees, and prepares deposits

Partners with School Support Partners (SSP) and vendors to ensure school is well maintained and runs efficiently

• Manages copier and teacher workroom supplies, troubleshoots copiers, trained on the copiers
• Manages student technology audits, distribution, collection, and repair requests

Manages and develops School Operations Associate towards excellence in their role and with an eye toward their long-term development

• If school model does not include an SOA, SOM acts as the front office, greeting families, answering phone calls, and providing best in class customer service

Qualifications

Required Education And Experience

• Bilingual: English and Spanish preferred
• 2-3 years of related work experience
• Minimum 2 years experience in operations or education

Competency And Skills

• Unwavering commitment to the KIPP Texas mission, core values and willingness to go above and beyond to meet the needs of KIPP Texas students, families, and staff
• Strong project and time management skills; ability to effectively backwards plan, juggle multiple priorities with great attention to detail, and deliver consistent and timely results
• Sense of humility, customer service mindset, and shows urgency and the ability to proactively solve problems and make decisions quickly
• Ability to be calm under pressure, especially in difficult conversations with families and staff
• Excellent organizational, verbal, and written communication skills
• Desire to continuously learn and evolve as a professional

Additional Requirements

• Reliable transportation is needed for travel between campuses
• Ability to maintain emotional control under stress.
• Work with frequent interruptions.

Work Environment

• Reports to school site Monday-Friday.
• Typical school environment with frequent interruptions.

Travel Requirements

• Minimal travel; may travel to other school sites or regional offices for professional learning or meetings.

Additional Information

What We Bring To The Table

• Comprehensive medical, dental, and vision plans with coverage options for employees and their families.
• Competitive vacation and flexible paid time off (PTO) policies.
• Paid family leave.
• Flexible spending account or high-yield HSA.
• Employee assistance programs.
• KIPP also offers the following employee-paid benefits: legal plans, LifeLock identity protection, life insurance and disability insurance.

Eeo

KIPP Texas is an Equal Opportunity Employer. KIPP Texas ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation, or disability. Any individual needing assistance in making an application for any opening should contact the Talent Team.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job duties. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.