School Operations Manager (26-27)

SmartRecruiters, Inc.; Austin (TX); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid time off

Paid family leave

FSA/HSA

Employee assistance programs

Identity protection and life insurance

Job summary

KIPP Texas Public Schools in Austin, TX is hiring a School Operations Associate to ensure smooth daily operations across campuses. You will manage attendance, enrollment, safety, purchasing, and front-office support, coordinating with families, staff, and vendors to deliver excellent service.

Required bilingual English/Spanish preferred, 2–3 years in operations or education, strong time management and communication skills, and reliable transportation for campus travel.

Qualifications

• Bilingual English and Spanish preferred
• 2-3 years of related work experience
• Minimum 2 years experience in operations or education
• Strong project and time management skills; ability to effectively backwards plan, juggle multiple priorities with great attention to detail, and deliver consistent and timely results
• Sense of humility, customer service mindset, and shows urgency and the ability to proactively solve problems and make decisions quickly

Responsibilities

• Manages the day-to-day school based operations policies and procedures
• Implements daily school wide procedures such as arrival, lunch, and dismissal
• Oversees daily busing operations for their school by processing changes, addressing challenges, and coordinating processes
• Coordinates with Child Nutrition day to day logistics of service such as meal card replacement and rosters
• Supports field lesson logistics by booking buses and ordering meals
• Schedules shared space
• Ensure that substitutes are booked and given attendance roster materials
• Drives school based strategies to ensure kids are in seats every day and year over year
• Manages school event coordination and family engagement sessions
• Curates any school based social media communications and postings
• Provides tours for prospective families
• Serve as a key ambassador to the school’s larger community. Effectively build relationships with family, staff, and community stakeholders with compassion, direct communication, and reliability
• Makes daily attendance calls based on guidance from Attendance and PEIMS Specialist
• Executes interventions to support chronically absent students in improving attendance
• Supports families in completion of registration documents
• Maintains school inventory system and implements purchasing and accounting best practices.
• Codes invoices, collects fees, and prepares deposits
• Partners with School Support Partners (SSP) and vendors to ensure school is well maintained and runs efficiently
• Manages copier and teacher workroom supplies, troubleshoots copiers, trained on the copiers
• Manages student technology audits, distribution, collection, and repair requests
• Manages and develops School Operations Associate towards excellence in their role and with an eye toward their long-term development
• If school model does not include an SOA, SOM acts as the front office, greeting families, answering phone calls, and providing best in class customer service

Skills

Bilingual: English & Spanish

Project management

Time management

Customer service

Problem solving

Job description

• Compensation: USD 50,000 - USD 62,000 - yearly

Company Description

About KIPP Texas Public Schools
KIPP Texas Public Schools is a free, public charter school network with more than 45 Pre-K - 12 schools across Austin, Dallas-Fort Worth, Houston, and San Antonio. With over 30 years in Texas, we work together with our families and communities to prepare students for college, career, and beyond! Our schools provide a high-quality, well-rounded education built on academic success and personal growth, where all students learn and thrive in a productive, safe, and joyful way!

As one of the earliest charter networks in Texas—founded in Houston in 1994 and operating as KIPP Texas since 2018—we hire dynamic, collaborative, and dedicated individuals with an unyielding belief that every child will succeed. Join a Team and Family with an unwavering commitment to creating classrooms, offices, and communities rooted in academic success and joy.

If you are passionate about joining a mission-driven community that wants every child to "run to school," the KIPP Texas Team and Family is for you! KIPP Public Schools is a national network of public charter schools that prepares students with the skills and confidence to create the future they want for themselves, their communities, and us all. We are a network of 278 schools with nearly 16,500 educators and 190,000 students and alumni.

Job Description

About The Role: Every member of the Team & Family at KIPP Texas Public Schools plays a critical role in ensuring our students have the skills and confidence to pursue the paths they choose - college, career and beyond. Our educators are passionate advocates for their students and their families, working tirelessly to ensure that our students have access to opportunity. In our classrooms and across the KIPP family we embrace, honor and celebrate our differences across several characteristics that construct our unique identities in our little and big KIPPsters. We are especially committed to attracting and developing individuals who share the life experiences of our students because we believe the best work we do is grounded in the realities and experiences of our families and KIPPsters.

The School Operations Team is focused on creating the conditions by which our schools can thrive by successfully driving attendance, enrollment, and school wide systems; leading safety and crisis management; and providing exemplary customer service for students, families and staff members.

Role Responsibilities

Manages the day-to-day school based operations policies and procedures.

• Implements daily school wide procedures such as arrival, lunch, and dismissal
• Oversees daily busing operations for their school by processing changes, addressing challenges, and coordinating processes
• Coordinates with Child Nutrition day to day logistics of service such as meal card replacement and rosters
• Supports field lesson logistics by booking buses and ordering meals
• Schedules shared space
• Ensure that substitutes are booked and given attendance roster materials

Drives school based strategies to ensure kids are in seats every day and year over year

• Manages school event coordination and family engagement sessions
• Curates any school based social media communications and postings
• Provides tours for prospective families
• Serve as a key ambassador to the school’s larger community. Effectively build relationships with family, staff, and community stakeholders with compassion, direct communication, and reliability
• Makes daily attendance calls based on guidance from Attendance and PEIMS Specialist
• Executes interventions to support chronically absent students in improving attendance
• Supports families in completion of registration documents

Maintains school inventory system and implements purchasing and accounting best practices.

• Codes invoices, collects fees, and prepares deposits

Partners with School Support Partners (SSP) and vendors to ensure school is well maintained and runs efficiently

• Manages copier and teacher workroom supplies, troubleshoots copiers, trained on the copiers
• Manages student technology audits, distribution, collection, and repair requests

Manages and develops School Operations Associate towards excellence in their role and with an eye toward their long-term development

• If school model does not include an SOA, SOM acts as the front office, greeting families, answering phone calls, and providing best in class customer service

Qualifications

Required Education and Experience:

• Bilingual: English and Spanish preferred

2-3 years of related work experience

Minimum 2 years experience in operations or education

Unwavering commitment to the KIPP Texas mission, core values and willingness to go above and beyond to meet the needs of KIPP Texas students, families, and staff

Strong project and time management skills; ability to effectively backwards plan, juggle multiple priorities with great attention to detail, and deliver consistent and timely results

Sense of humility, customer service mindset, and shows urgency and the ability to proactively solve problems and make decisions quickly

Ability to be calm under pressure, especially in difficult conversations with families and staff

Excellent organizational, verbal, and written communication skills

Desire to continuously learn and evolve as a professional

Reliable transportation is needed for travel between campuses

Ability to maintain emotional control under stress.

Work with frequent interruptions.

Reports to school site Monday-Friday.

Typical school environment with frequent interruptions.

Travel Requirements: Minimal travel; may travel to other school sites or regional offices for professional learning or meetings.

Additional Information

What We Bring to the Table:

• Comprehensive medical, dental, and vision plans with coverage options for employees and their families.
• Competitive vacation and flexible paid time off (PTO) policies.
• Paid family leave.
• Flexible spending account or high-yield HSA.
• Employee assistance programs.
• KIPP also offers the following employee-paid benefits: legal plans, LifeLock identity protection, life insurance and disability insurance.

EEO:

KIPP Texas is an Equal Opportunity Employer. KIPP Texas ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation, or disability. Any individual needing assistance in making an application for any opening should contact the Talent Team.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job duties. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.