School Operations Associate (26-27)

KIPP Texas Public Schools; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Competitive vacation and PTO policies

Paid family leave

Flexible spending account/HSA

Employee assistance programs

Additional employee-paid benefits

Job summary

KIPP Texas Public Schools in Texas is seeking a School Operations Associate to support day-to-day school operations and family communications. The role focuses on attendance, enrollment, safety, and front-office management to help schools run efficiently.

The position requires bilingual English/Spanish abilities and strong customer service, with responsibilities spanning registration support, communications, and coordinating family events.

Qualifications

• Bilingual: English and Spanish required.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities with attention to detail.

Responsibilities

• Assist with day-to-day school based operations policies and procedures.
• Implement daily school wide procedures (arrival, lunch, dismissal).
• Support families with registration documents and attendance processes.
• Maintain clear communications with families and stakeholders; manage front office activities.
• Coordinate family meetings and manage school visitor check-in (Raptor system).

Skills

Bilingual English/Spanish

Communication skills

Time management

Teamwork

Customer service mindset

Problem solving

Job description

Full-time

Start Date: Next year opening

Department: School-based Support

Company Description

About KIPP Texas Public Schools

KIPP Texas Public Schools is a free, public charter school network with more than 45 Pre-K - 12 schools across Austin, Dallas-Fort Worth, Houston, and San Antonio. With over 30 years in Texas, we work together with our families and communities to prepare students for college, career, and beyond! Our schools provide a high-quality, well-rounded education built on academic success and personal growth, where all students learn and thrive in a productive, safe, and joyful way!

As one of the earliest charter networks in Texas-founded in Houston in 1994 and operating as KIPP Texas since 2018-we hire dynamic, collaborative, and dedicated individuals with an unyielding belief that every child will succeed. Join a Team and Family with an unwavering commitment to creating classrooms, offices, and communities rooted in academic success and joy.

If you are passionate about joining a mission-driven community that wants every child to \"run to school\", the KIPP Texas Team and Family is for you! KIPP Public Schools is a national network of public charter schools that prepares students with the skills and confidence to create the future they want for themselves, their communities, and us all. We are a network of 278 schools with nearly 16,500 educators and 190,000 students and alumni.

Job Description

JOB DESCRIPTION:

About The Role:

Every member of the Team & Family at KIPP Texas Public Schools plays a critical role in ensuring our students have the skills and confidence to pursue the paths they choose - college, career and beyond. Our educators are passionate advocates for their students and their families, working tirelessly to ensure that our students have access to opportunity. In our classrooms and across the KIPP family we embrace, honor and celebrate our differences across several characteristics that construct our unique identities in our little and big KIPPsters. We are especially committed to attracting and developing individuals who share the life experiences of our students because we believe the best work we do is grounded in the realities and experiences of our families and KIPPsters.

The School Operations Team is focused on creating the conditions by which our schools can thrive by successfully driving attendance, enrollment, and school wide systems; leading safety and crisis management; and providing exemplary customer service for students, families and staff members.

The School Operations Associate (SOA) is a school based position that ensures students, families, and staff have the information and resources they need to succeed. The SOA supports the day-to-day operations procedures that allow the school to run efficiently and effectively.

ROLE RESPONSIBILITIES:

Assists with the implementation of the day-to-day school based operations policies and procedures

• Implements the daily school wide procedures such as arrival, lunch, and dismissal


• Captures all transportation changes from families

Supports with school based strategies to ensure kids are in seats every day and year over year

• Supports families in completion of registration documents


• Supports school events and activities as assigned


• Makes daily attendance calls based on guidance from Attendance and PEIMS Specialist


• Documents all attendance changes and corrects attendance data in student information system

Ensures clear and effective communications with all community members and stakeholders

• Ensures all family facing materials are readily available


• Schedules family meetings with appropriate team members


• Manages all phone calls coming into the school


• Manages all visitors coming into the school and completes check in through Raptor


• Prepares and sends school specific family communication


• Maintains the front office and all family-facing systems

Qualifications

QUALIFICATIONS:

Required Education and Experience:

• Bilingual: English and Spanish required

COMPETENCY AND SKILLS:

• Unwavering commitment to the KIPP Texas mission, core values and willingness to go above and beyond to meet the needs of KIPP Texas students, families, and staff


• Bilingual; English & Spanish required


• Sense of humility, customer service mindset, and shows urgency and the ability to proactively solve problems and make decisions quickly


• Strong communication and time management skills; ability to effectively backwards plan, juggle multiple priorities with great attention to detail, and deliver consistent and timely results


• Team player with strong interpersonal and stakeholder management and relationship building skills


• Ability to be calm under pressure, especially in difficult conversations with parents and staff


• Desire to continuously learn and evolve as a professional

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• The person in this position needs to be able to move about inside and outside the school throughout the workday.


• The candidate is expected to attend conferences, meetings and training sessions both virtually and in person within the Region.

Additional Requirements:

• Reliable transportation is needed for travel between campuses


• Ability to maintain emotional control under stress.


• Work with frequent interruptions.

Work Environment:

• Reports to school site Monday-Friday.


• Typical school environment with frequent interruptions.

Travel Requirements:

• Minimal travel; may travel to other school sites or regional offices for professional learning or meetings.

Additional Information

What We Bring to the Table:

• Comprehensive medical, dental, and vision plans with coverage options for employees and their families.


• Competitive vacation and flexible paid time off (PTO) policies.


• Paid family leave.


• Flexible spending account or high-yield HSA.


• Employee assistance programs.


• KIPP also offers the following employee-paid benefits: legal plans, LifeLock identity protection, life insurance and disability insurance.

EEO:

KIPP Texas is an Equal Opportunity Employer. KIPP Texas ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation, or disability. Any individual needing assistance in making an application for any opening should contact the Talent Team.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job duties. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply