School Insurance Client Services Manager

Venbrook; San Diego (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

401(k) + employee match

Medical, Dental, Vision, Life, and Dis

Paid Time Off (PTO)

Paid Holidays

Paid Parental Leave

Paid Sick Leave

Professional development programs

Work-life quality and flexibility

Job summary

Venbrook Claims Services seeks an experienced account manager to independently service school clients, acting as the primary day-to-day contact and coordinating with the Client Executive. You will manage inquiries, policy changes, and billing while ensuring timely responses and ongoing client satisfaction.

The role requires strong communication, attention to detail, and the ability to navigate insurance products for education clients, with travel for quarterly internal/on-site meetings.

Qualifications

• Minimum 3–5 years of account management experience in insurance.
• Active Accident & Health or Life license in state of residence within 90 days of hire.
• Bachelor's degree or equivalent work experience.
• Excellent verbal and written communication; ability to address complex issues clearly.
• Significant attention to detail; ability to handle escalations effectively.

Responsibilities

• Independently service a designated book of business, building strong relationships with school clients and responding within 24 business hours.
• Serve as main day-to-day contact for on-site program staff, coordinating with the Client Executive for decision-making.
• Conduct regular meetings to review plan performance, address concerns, and explore service improvements.
• Manage day-to-day client servicing, handling inquiries about insurance products, changes, benefits, claims, and billing.
• Explain coverages and policy terms clearly to schools, students, and families; maintain enrollment calendars.

Skills

Client service

Communication

Attention to detail

Analytical thinking

Problem solving

Education

Bachelor's degree or equivalent work experience

Active A&H or Life license in residence

Tools

Microsoft 365

Salesforce

AMS360

Job description

Venbrook Claims Services seeks an experienced account manager to independently service school clients, acting as the primary day-to-day contact and coordinating with the Client Executive. You will manage inquiries, policy changes, and billing while ensuring timely responses and ongoing client satisfaction.

The role requires strong communication, attention to detail, and the ability to navigate insurance products for education clients, with travel for quarterly internal/on-site meetings.