School Help Desk Technician

Kids for the Future; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Job summary

Saint Hubert Catholic School for Girls is seeking a School Help Desk Technician to manage the school’s IT and classroom technology integration. The role reports to the school President and Principal and ensures compliant, secure digital infrastructure.

The incumbent will maintain workstations, deploy student devices, handle help desk tickets, manage licenses, and oversee the school phone system, firewalls, and network services, while supporting budget and policy adherence.

Qualifications

• Bachelor's degree recommended
• Previous help desk or building IT experience highly preferred
• Network and hardware certifications are preferred

Responsibilities

• Set-up and maintain technology systems including computer workstations, laptops, Chromebooks, printers, projectors and interactive boards
• Deploy and maintain student devices
• Process work orders through the school ticketing system
• Assist in preparing purchase orders for technology equipment and inspect purchases on receipt
• Install and maintain software and manage licensing agreements
• Maintain inventory using central system and provide usage reports to administration
• Oversee and manage the school's phone system
• Ensure incidents are recorded in the Help Desk system
• Knowledge of firewalls and web filters; remediate vulnerabilities
• Develop and manage the IT department's annual budget
• Participate in professional development and diocesan technology meetings
• Maintain wired and wireless infrastructure, DHCP and DNS
• Maintain Windows servers with Active Directory and local networks
• Liaise with Office of Catholic Education on technology issues
• Handle additional duties as needed

Skills

Help desk

Networking

Windows Server

Active Directory

Education

Bachelor's degree in Computer Science or related field

Tools

Active Directory

DHCP/DNS

Windows OS

Job description

• Employee Type FT Exempt

School Help Desk Technician

St Hubert High School

The Help Desk Technician is a senior staff member who manages all the IT, Computer Systems, Operational Systems, and Classroom Technology Integration within the school. She/He is responsible for the ongoing support, updates to and system maintenance of building digital infrastructure systems. The position primary report is to the school President and Principal. The candidate will be responsible to follow all digital policies, procedures and infrastructure best practices set and evaluated by the Archdiocese of Philadelphia Director of Technology.

Overview of High School

Saint Hubert Catholic School for Girls is Philadelphia's largest all-girls Catholic high school. Rooted in tradition, Saint Hubert provides a supportive environment whereyoung women grow in confidence, deepen their faith, discover their faith, and prepare for bright futures.

Responsibilities

• Set-up and maintain technology systems including, but not limited to; computer workstations, laptops, Chromebooks, printers, LCD projectors and interactive white boards
• Deploy and maintain student devices
• Process work orders as needed through the school ticketing system
• Assist in the preparation of purchase orders for technology equipment and materials and inspect and verify all technology purchases upon receipt
• Install and maintain various software products while maintaining all licensing agreements
• Maintain an accurate inventory of the school technology equipment using central system inventory solution and provide ongoing inventory and various usage reports for school and district administration
• Oversee the and manage the schools phone system
• Ensure that service incidents are recorded in central system Help Desk solution
• Possess working knowledge of firewalls and web-filters
• Help identify and remediate system security vulnerabilities
• Develop, manage and track the IT department's annual budget
• Participate in ongoing professional development to maintain and develop job- related skills
• Attend local and diocesan meetings related to technology
• Possess deep knowledge of both wired and wireless infrastructure and technology and DHCP and DNS
• Maintain and monitor Windows servers with Active Directory and all local networks
• Serve as a liaison to the Office of Catholic Education (OCE) on technology-related issues
• Handle additional duties as needed

Qualifications

• Bachelor's degree in Computer Science or related field is recommended.
• Previous help desk or building IT experience highly preferred.
• Network and hardware certifications are preferred.

The Technology Specialist reports to the school's President, Principal and to the AOP Director of Technology. This is a 12-month, full-time position.

Interviews will be granted to the most qualified applicants.

PA required clearances and Safe Environment Certification and official transcripts will be required before employment can begin.

As a religious organization, the Archdiocese of Philadelphia is also bound by Canon Law and Catholic teachings. For this reason, there may be occasions when an employee's failure to adhere to the truths of the Catholic faith are a factor in employment-related decisions. In the event an employee fails to adhere to, or takes a position publicly that is contrary to, Catholic doctrine and teachings, or any policy or procedure maintained by the Archdiocese, the employee may be subject to disciplinary action up to and including termination of employment.

Employment practices will not be influenced by an individual's legally protected status or any other basis as may be required by local, state and/or federal law as those laws apply to the Archdiocese.

Any employee with questions or concerns about any type of discrimination in the workplace is encouraged to bring these issues to the attention of Human Resources. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.