Photography Operations Manager

CADY; Linthicum (MD); On-site; USD 60,000 - 75,000; Full time

Job summary

CADY in Linthicum Heights, MD is seeking a Photography Operations Manager to lead a team of hourly photographers, manage events, schedules, and equipment. You will drive a memorable customer experience and ensure high-quality photography services across all events.

The role requires strong leadership, 5+ years photography-related experience, and a track record of managing large teams in a fast-paced environment. This is a full-time on-site position supporting school photography operations.

Qualifications

• Must be at least 18 years old.
• Must pass a satisfactory background check.
• Valid driver’s license and reliable transportation.
• Available to work weekend hours during busy season.
• Ability to inspire and develop a high-performing team in a fast-paced setting.

Responsibilities

• Execute photography events and senior portrait sessions to standards.
• Hire, train, coach, and mentor photographers; conduct performance reviews.
• Maintain staffing levels and labor hours per budget.
• Collaborate with Sales & School Support on event details.
• Produce weekly KPI reports.
• Coordinate equipment maintenance and inventory.

Skills

Leadership

Team management

Fast-paced environment

Customer interaction

Education

High school diploma or equivalent

Job description

Job DetailsJob Location: Linthicum Heights Studio - Linthicum Heights, MD 21090Position Type: Full TimeSalary Range: $60,000.00 - $75,000.00 Salary/year

Who is CADY?

CADY exists to inspire and unleash human potential. Started in 1999, we have become the fastest growing photography company in the U.S., with an average 20% growth each year. Through photography, classroom solutions, school branding, and more, we deliver an experience unlike anything in our industry. We are an innovative company competing to outdo ourselves, year after year. As the nation’s premier school photography company, we engage with students, schools, and our team members to make them feel accepted and empowered. CADY’s mission is to go beyond a portrait and to provide a premier experience for the extraordinary- because each of our guests, school partners, and team members are utterly extraordinary.

Who are you?

You are an ambitious, detail oriented team member who finds joy in making meaningful connections with people. You have a true passion for creating memorable experiences for people. You see beyond the surface of interactions and recognize that every person has a story and the idea of being a part of that is exciting! You enjoy working hard and celebrating hard. You love the opportunity to exceed expectations- and be rewarded for your contribution to the company!

Job Summary

The CADY Photography Operations Manager oversees a team of hourly photographers who craft a memorable experience capturing the moments through their lens. This multifaceted role involves managing photographers, logistics and scheduling, and maintaining equipment inventory and maintenance. A successful Photography Operations Manager will possess strong leadership skills, a keen eye for detail, and infuse creativity to craft an unforgettable experience through photography.

Top 5 Responsibilities

• 1. Responsible for the execution of photography events, Senior portrait sessions, and photography processing within CADY’s operational, photographic, and customer service standards
• 2. Hire, train, coach, and mentor an amazing team of photographers and service minded individuals. This includes documented coaching and annual performance reviews
• 3. Maintain staff levels and labor hours in accordance with internal staffing budget
• 4. Collaborate closely with internal teams such as Sales & School Support to ensure event photographers are thoroughly equipped with all necessary event details
• 5. Conduct weekly coaching with photographers regarding the individual quality of work

Additional Responsibilities

• 6. Responsible for ensuring the timely maintenance of event job statuses by coordinating with Image Processors
• 7. Ensure proper workflows are followed during event downloading to prevent any loss or corruption of images
• 8. Manage the maintenance of CADY equipment in accordance with company procedures (I.e. vans, photography equipment, and event supplies)
• 9. Produce daily and weekly reports regarding internal KPI's
• 10. Other duties and responsibilities as assigned

Job Requirements

Qualifications/Skill Requirements

• Must be at least 18 years of age
• Must pass a satisfactory background check
• Valid driver’s license and reliable transportation
• Available to work weekend hours during busy season
• Professional demeanor at all times with both customers and team members
• Knowledge of business systems and ability to learn new platforms
• Ability to inspire and develop the team to achieve exceptional standards
• Ability to maintain control and efficiency in a fast-paced environment while remaining composed under pressure

Experience

• Managing a large team (20 or more) and operating within tight deadlines
• Minimum of 5 years photography experience preferred
• Possess creative thinking

Education

High School diploma or equivalent

Physical Requirements and Environmental Factors

• Able to walk/move inside or outside for more than 6 consecutive hours
• Able to work in outdoor weather as needed
• Significant noise and other potential sensory stimulants (i.e., busy retail environment with camera flashes, music, and sometimes crowded areas)
• Able to move up to 40 lbs
• Able to bend or stoop