School Director – Business & Operations

Confidential Jobs; Phoenix (AZ); On-site; USD 90,000 - 150,000; Full time

Job summary

Confidential Jobs seeks a business-minded leader to own the performance of an early childhood education school in Phoenix. As School Director, you’ll be the general manager and community leader, responsible for people, operations, P&L, enrollment growth, customer experience, quality, and overall business results.

You may come from early childhood education or other customer-focused industries; leadership in Retail, Hospitality, Healthcare, or similar sectors is welcome.

Qualifications

• Leadership experience in operations, general management, customer experience, business management, or related field.
• Experience leading teams with accountability for business and operational results.

Responsibilities

• Own P&L, revenue, enrollment, labor, expenses, and KPIs.
• Use data to identify opportunities and drive measurable improvement.
• Lead enrollment, occupancy, retention, and local growth strategies.
• Partner with Marketing and community organizations to increase awareness and demand.
• Lead, coach, and develop a high-performing team.
• Establish clear expectations, priorities, and accountability.
• Build an engaged culture and develop future leaders.

Skills

Leadership

P&L management

Data-driven decisions

Customer focus

Education

Bachelor’s degree or equivalent

Leadership experience

Job description

Lead a Business. Build a Team. Make an Impact.

We’re looking for a business-minded, results-driven leader to own the overall performance of one of our early childhood education schools.

While this is an education environment, you do not need to come from early childhood education to be successful.

If you know how to run an operation, lead and develop people, drive growth, create exceptional customer experiences, and build a high-performing culture, we want to hear from you.

As School Director, you are the general manager and community leader of your school — with ownership of your people, operations, P&L, enrollment growth, customer experience, quality, and overall business results.

What You’ll Own

Business Performance & Growth

• Own P&L, revenue, enrollment, labor, expenses, and key performance indicators.
• Use business and operational data to identify opportunities and drive measurable improvement.
• Lead enrollment, occupancy, retention, and local growth strategies.
• Partner with Marketing and community organizations to increase awareness and demand.
• Lead, coach, and develop a high-performing team.
• Establish clear expectations, priorities, and accountability.
• Build an engaged culture and develop future leaders.
• Lead teams effectively through change.

Customer & Community Experience

• Create an exceptional experience that builds trust, loyalty, and long-term relationships with families.
• Serve as a visible leader and build strong relationships throughout the local community.
• Use customer feedback to continuously improve the experience.

Operational Excellence

• Ensure safe, efficient, and compliant school operations.
• Maintain accountability for quality, facilities, safety, risk mitigation, and operational readiness.
• Partner with education leaders to ensure strong program execution.
• Continuously identify opportunities to improve performance and results.

What We’re Looking For

You may come from early childhood education — or your leadership experience may come from another customer-focused industry, including: Retail Hospitality Restaurants Healthcare Senior Living Fitness & Wellness Property Management Sales & Service Operations General Management

What matters most is your ability to:

• Lead and develop people
• Own business and financial results
• Understand P&L, KPIs, labor, and operational metrics
• Drive growth and customer loyalty
• Make data-informed decisions
• Solve problems and improve performance
• Build a high-performing, accountable culture

Education & Experience

• Bachelor’s degree preferred, or equivalent combination of education and experience.
• Leadership experience in operations, general management, customer experience, business management, or a related field.
• Experience leading teams with accountability for business and operational results.
• Early childhood experience is valued, but not required for candidates with strong transferable leadership experience.
• Must meet applicable state licensing and regulatory requirements.

Why Join Us?

This is more than managing a facility. You’ll be leading a business, developing people, driving growth, building a community presence, and making an impact on children and families every day.

If you’ve built your career leading operations in another industry and are ready to bring those skills somewhere with a deeper purpose, we’d love to hear from you.

Bring us your leadership. We’ll help you learn the world of early education.