School Advisor Manager – Abridge Program (Bilingual Mandarin)

Novel Prep; Costa Mesa (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Concord Prep School in Costa Mesa, CA seeks an experienced School Advisor Manager to supervise the Abridge Program’s School Advisors and Dorm Managers, ensuring high standards of student support, academic and residential services, and strong family and school communications.

You will oversee academic progress, college readiness, and residential life, coordinating with teachers, counselors, and external partners to guide students through high school and toward college admission.

Qualifications

• Bachelor's degree in Education, Counseling, Educational Leadership, Business Administration, or a related field.
• Experience supervising, leading, or managing a team.
• Professional experience in academic advising, student services, educational program management, school administration, or related field.
• Experience supporting middle or high school students in academic or student development settings.
• Strong understanding of student support services, academic progress monitoring, and educational operations.
• Excellent leadership, organization, communication, and problem-solving skills.
• Ability to manage multiple student cases, supervise staff, and coordinate with diverse stakeholders.
• Professional proficiency in both English and Mandarin Chinese, including verbal and written communication.

Responsibilities

• Supervise, train, mentor, and evaluate School Advisors and Dorm Managers.
• Assign student cases, staff responsibilities, and operational tasks based on program needs.
• Establish workflows, performance expectations, and accountability standards.
• Conduct regular team meetings, student case reviews, and performance evaluations.
• Monitor staff performance, documentation accuracy, and student service quality.
• Identify operational challenges and implement improvements to team efficiency.
• Oversee students' academic performance, grades, attendance, assignments, and overall development.
• Ensure School Advisors monitor progress and address academic concerns.
• Collaborate with teachers and staff to develop individualized improvement plans.
• Monitor course planning, goals, study habits, and student achievement.
• Identify at-risk students and coordinate timely interventions.
• Maintain accurate student records and progress reports.
• Oversee academic planning and college preparation throughout high school.
• Guide School Advisors in college readiness and application prep.
• Monitor college application timelines and required documents.
• Coordinate with college counselors and external partners.
• Ensure guidance for U.S. college admissions expectations.
• Track progress toward academic and college goals.
• Oversee residential operations of the program.
• Supervise Dorm Managers and implement residential policies.
• Monitor attendance, curfews, conduct, leave requests, and safety protocols.
• Develop SOPs and reporting systems for residential life.
• Coordinate responses to behavioral concerns and emergencies.
• Ensure communication between advising and residential teams.
• Oversee student cases involving academic, behavioral, residential, and personal development concerns.
• Escalate complex matters and coordinate support plans.
• Monitor well-being, engagement, and growth.
• Support student activities and program events.
• Serve as liaison among students, parents, teachers, advisors, and administrators.
• Ensure timely and professional communication of progress and concerns.
• Coordinate meetings and document communications.
• Develop program SOPs and tracking systems.
• Monitor performance and report to leadership.
• Identify opportunities to improve practices and program quality.

Skills

Team leadership

Staff supervision

Communication

Problem-solving

Multitasking

Bilingual English & Mandarin

Education

Bachelor's degree in Education or related field

Job description

Concord Prep School is committed to providing a supportive and engaging educational environment that fosters academic excellence, personal growth, and college readiness.

Our Abridge Program provides comprehensive academic advising, student support, residential supervision, and college preparation services to help students successfully navigate their U.S. high school experience.

We are seeking an experienced, organized, and student-centered School Advisor Manager to oversee the daily operations of the Abridge Program and lead our team of School Advisors and Dorm Managers.

This leadership position is responsible for maintaining high standards of student support, supervising staff, coordinating academic and residential services, and ensuring effective communication among students, families, and school personnel.

Key Responsibilities

• Supervise, train, mentor, and evaluate School Advisors and Dorm Managers.
• Assign student cases, staff responsibilities, and operational tasks based on program needs.
• Establish clear workflows, performance expectations, and accountability standards.
• Conduct regular team meetings, student case reviews, and performance evaluations.
• Monitor staff performance, documentation accuracy, and student service quality.
• Identify operational challenges and implement improvements to team efficiency.

2. Academic Advising & Student Progress

• Oversee students' academic performance, grades, attendance, assignments, and overall development.
• Ensure School Advisors consistently monitor student progress and address academic concerns.
• Collaborate with teachers, academic staff, and advisors to develop individualized academic improvement plans.
• Monitor course planning, academic goals, study habits, and student achievement.
• Identify at-risk students and coordinate timely academic interventions.
• Maintain accurate student records and provide regular progress reports.

3. College Planning & Admissions Support

• Oversee students' academic planning and college preparation throughout high school.
• Guide School Advisors in supporting students' college readiness and application preparation.
• Monitor college application timelines, deadlines, required documents, and preparation milestones.
• Coordinate with college counselors, academic advisors, and external educational partners.
• Ensure students and families receive appropriate guidance regarding U.S. college admissions expectations.
• Track students' progress toward academic and college admission goals.

4. Residential Life & Student Management

• Oversee the residential operations of the Abridge Program.
• Supervise Dorm Managers and ensure consistent implementation of residential policies and procedures.
• Monitor student attendance, curfews, residential conduct, leave requests, and safety protocols.
• Develop and maintain residential standard operating procedures (SOPs) and reporting systems.
• Coordinate responses to student behavioral concerns, health and safety incidents, and emergencies.
• Ensure effective communication between academic advisors and residential staff.

5. Student Support & Case Management

• Oversee student cases involving academic, behavioral, residential, and personal development concerns.
• Serve as the primary escalation point for complex student and family matters.
• Develop and coordinate individualized student support plans with advisors, teachers, and residential staff.
• Monitor students' overall well-being, engagement, adjustment, and personal growth.
• Support student activities, community-building initiatives, and program events.

6. Parent Communication & Stakeholder Coordination

• Serve as a key liaison among students, parents, teachers, advisors, school administrators, and external partners.
• Ensure timely, professional, and consistent communication regarding student progress and concerns.
• Address parent inquiries, resolve concerns, and coordinate appropriate follow-up actions.
• Facilitate meetings among academic, advising, and residential teams.
• Maintain accurate documentation of important student and parent communications.

7. Program Operations & Continuous Improvement

• Develop and maintain program SOPs, student tracking systems, evaluation tools, and operational documentation.
• Establish consistent service standards across academic advising and residential operations.
• Monitor program performance, student outcomes, and operational effectiveness.
• Prepare regular reports and updates for school leadership.
• Identify opportunities to improve advising practices, staff performance, and program quality.
• Support the continued development and growth of the Abridge Program.

Required Qualifications

• Bachelor's degree in Education, Counseling, Educational Leadership, Business Administration, or a related field.
• Previous experience supervising, leading, or managing a team.
• Professional experience in academic advising, student services, educational program management, school administration, or a related field.
• Experience supporting middle school or high school students in academic or student development settings.
• Strong understanding of student support services, academic progress monitoring, and educational operations.
• Excellent leadership, organization, communication, and problem-solving skills.
• Ability to manage multiple student cases, supervise staff, and coordinate with diverse stakeholders.
• Strong interpersonal skills and the ability to handle sensitive student and family matters with professionalism and confidentiality.
• Professional proficiency in both English and Mandarin Chinese, including verbal and written communication.

Ideal Candidate

The ideal candidate is a proactive, detail-oriented educational leader who combines strong management skills with a genuine commitment to student success.

You should be comfortable supervising multiple teams, managing complex student situations, communicating with families, and maintaining consistent operational standards.

Success in this role requires the ability to balance strategic program oversight with hands-on student support and daily operational management.