School Administrative Assistant

Academy of Hope Adult PCS; Washington (District of Columbia); On-site; USD 46,000 - 67,000; Full time

Job summary

Academy of Hope Adult PCS in Washington, DC is seeking a School Administrative Assistant to provide comprehensive administrative, organizational, and front-office support to the Building Administrator and the Sycamore Campus. This is a full-time, on-site role in an adult education environment.

Responsibilities include coordinating calendars, meetings, visitors, records, and campus operations, greeting visitors, handling communications, and ensuring confidentiality.

Qualifications

• High school diploma, GED, or equivalent.
• Experience in administrative support, front-desk, customer-service, or related roles.
• Proficiency with Microsoft 365, email, shared calendars, and basic office equipment.
• Strong organizational, time-management, proofreading, and communication skills.

Responsibilities

• Provide daily administrative and clerical support to campus leaders.
• Coordinate calendars, appointments, meetings, and campus visits.
• Maintain confidential records and manage information flow.
• Greet learners, visitors, partners, and vendors in a welcoming front-office environment.
• Ensure campus communications and logistics run smoothly.

Skills

Administrative support

Front-desk

Customer service

Microsoft 365

Organization

Time management

Proofreading

Written communication

Verbal communication

Discretion

Education

High school diploma or equivalent

Tools

Microsoft 365

Job description

Job DetailsLevel: EntryJob Location: Sycamore - Washingtion, DC 20032Position Type: Full TimeEducation Level: High SchoolSalary Range: $20.91 - $31.37 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Admin - ClericalSchool Administrative Assistant

POSITION OVERVIEW

The School Administrative Assistant provides comprehensive administrative, organizational, and front-office support to the Building Administrator and the Sycamore Campus. The position helps ensure that daily school operations are organized, welcoming, responsive, and aligned with Academy of Hope policies and service expectations. The School Administrative Assistant coordinates communications, calendars, records, meetings, visitors, supplies, campus logistics, and other administrative processes that support learners, faculty, staff, and campus leadership. The role requires sound judgment, attention to detail, discretion, and the ability to manage multiple priorities in a busy adult education environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

ADMINISTRATIVE SUPPORT AND COMMUNICATIONS

• Provide daily administrative and clerical support to the Building Administrator and other campus leaders within assigned areas of responsibility.
• Coordinate office activities and the flow of information; manage calendars, schedule appointments and meetings, organize school visits, and communicate reminders and logistical details.
• Prepare, proofread, format, copy, file, and distribute correspondence, reports, agendas, meeting materials, minutes, forms, and other documents.
• Receive and greet learners, visitors, partners, and vendors; answer and route telephone calls and email inquiries; and maintain a professional, welcoming front-office environment.
• Maintain confidentiality and appropriately handle sensitive learner, employee, operational, and organizational information.
• Enter and update information in assigned systems; verify accuracy and completeness and maintain required electronic and paper records, logs, and files.
• Sort and distribute mail, packages, deliveries, and internal communications in a timely manner.

CAMPUS OPERATIONS AND LOGISTICS

• Maintain the Front Desk Handbook and other assigned office procedures, contact lists, calendars, directories, and reference materials.
• Track inventory and order approved office and school supplies according to established procedures; receive materials and maintain appropriate supply levels.
• Coordinate routine service visits and deliveries, including water delivery, pest control, and other approved campus support services, in partnership with Operations and Facilities.
• Manage and issue key fobs or other access materials as authorized; maintain accurate access records and promptly report lost, damaged, or unauthorized access credentials.
• Operate standard office and instructional equipment and software, including computers, printers, copiers, phones, communication devices, and Microsoft 365 applications.
• Support the coordination of school events, meetings, learner activities, field trips, facility use, transportation, and staff travel, as assigned.
• Maintain assigned Academy of Hope calendars and transportation schedules and coordinate approved shuttle or bus needs with designated vendors and staff.
• Report urgent facility, safety, security, technology, or operational concerns and incidents promptly using established communication and escalation procedures.

INSTRUCTIONAL AND LEARNER SUPPORT

• Coordinate substitute or instructional coverage requests as directed and provide approved logistical information, keys, access, and orientation materials to temporary personnel.
• Assist learners with routine questions, appointments, forms, directions, and referrals while connecting them to the appropriate academic, workforce, enrollment, testing, or student-support team.
• Support orderly learner and visitor arrival, dismissal, transitions, and access to scheduled services and campus activities.
• Communicate clearly and respectfully with adult learners and recognize the varied responsibilities, experiences, abilities, and goals they bring to the school community.
• Collaborate with Academics, Workforce, Student Support Services, Enrollment, Operations, Facilities, Security, Information Technology, and other teams to support a coordinated campus experience.

RECORDS, COMPLIANCE, AND PROFESSIONAL RESPONSIBILITIES

• Compile, prepare, maintain, and retrieve records and reports related to assigned activities, ensuring timely completion and accuracy.
• Follow Academy of Hope policies, records-retention requirements, confidentiality expectations, safety procedures, and applicable legal and regulatory requirements.
• Attend required meetings, trainings, professional development, and campus activities; record and distribute meeting notes or minutes when assigned.
• Maintain reliable attendance, meet established timelines, and communicate promptly regarding delays, absences, coverage needs, or barriers to completing assigned work.
• Recommend practical improvements to administrative processes, forms, records, office organization, and campus communications.
• Perform other related duties as assigned to support effective school operations and learner success.

Qualifications

High school diploma, GED, or recognized high school equivalency credential. Demonstrated administrative, office support, front-desk, customer-service, or closely related experience. Proficiency with Microsoft 365 applications, email, shared calendars, internet navigation, data entry, and standard office equipment. Strong organizational, time-management, proofreading, written communication, and verbal communication skills. Ability to prioritize competing assignments, meet deadlines, work accurately with frequent interruptions, and follow oral and written instructions. Sound judgment, attention to detail, problem-solving ability, and demonstrated discretion when handling confidential information. Strong interpersonal skills and the ability to work effectively and respectfully with adult learners, staff, visitors, vendors, and community partners from diverse backgrounds. Reliable availability to work full-time, on-site at the Sycamore Campus, Monday through Friday. Ability to satisfy all Academy of Hope and District of Columbia pre-employment, background, and suitability requirements.

Preferred

Associate degree or higher in business administration, office administration, education, communications, or a related field. Administrative experience in a school, adult education program, public charter school, nonprofit organization, workforce program, or other learner-serving environment. Experience coordinating calendars, meetings, records, events, facilities, transportation, vendors, or campus logistics. Experience using school, customer relationship management, human resources, facilities, or other organizational data systems.

CORE COMPETENCIES

• Administrative Excellence: Organizes work carefully, maintains accurate records, follows through on commitments, and supports efficient office operations.
• Service Orientation: Creates a welcoming experience and responds to learners, staff, visitors, and partners with professionalism, patience, and respect.
• Communication: Shares information clearly, uses sound judgment when routing questions or concerns, and maintains appropriate confidentiality.
• Collaboration: Builds cooperative working relationships and coordinates effectively across academic, workforce, learner-support, and operational teams.
• Adaptability and Judgment: Manages changing priorities and interruptions while recognizing when an issue requires escalation or leadership direction.

PHYSICAL DEMANDS

The employee frequently sits, stands, walks, speaks, listens, reads, writes, and uses a computer and standard office equipment. The role requires regular movement throughout the campus; extended computer-screen viewing; reaching, bending, kneeling, or crouching to retrieve files and supplies; and occasional lifting or moving of materials weighing up to 25 pounds. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

WORK ENVIRONMENT

This is a full-time, non-exempt, on-site position scheduled for 40 hours per week, Monday through Friday, at the Sycamore Campus in Ward 8. Exact daily start and end times are established by the Building Administrator based on campus and program needs. Work is performed in classrooms, reception areas, offices, and shared professional spaces with noise levels typical of an active school environment. The role may occasionally require an adjusted weekday schedule to support campus events, meetings, or evening programming, with advance notice whenever practicable.

Academy of Hope Adult Public Charter School was founded in 1985 to serve adults in the District of Columbia. AoH provides opportunities for adults to strengthen academic skills, earn a high school credential, and prepare for postsecondary education, training, and employment.

We're looking for motivated individuals with a passion for adult education to join our team and support learner success.

COMPENSATION

This is a full-time, non-exempt position. The salary range for this full-time position is $45,696.76–$67,205.88 annually. The final salary will be determined based on the selected candidate’s relevant education, experience, qualifications, and alignment with Academy of Hope’s compensation structure. Compensation is consistent with the approved Academy of Hope compensation structure.

HOW TO APPLY

REDACTED DUE TO REMOVAL REQUIREMENTS.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

AoH is an Equal Opportunity Employer and does not allow discrimination with respect to employment or any of the terms or conditions of employment because of any characteristic protected by applicable federal or District of Columbia law. AoH provides reasonable accommodations to qualified applicants and employees with disabilities.