Scholarships Specialist

United Way Worldwide; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

United Way Worldwide is seeking a Scholarship Specialist to support the Quality First Scholarships Program in Arizona. This role involves onboarding childcare providers, delivering training presentations, and ensuring accurate reporting and compliance. Excellent customer service is key, especially in assisting Spanish-speaking participants.

The ideal candidate will have strong customer service skills, experience in training or public speaking, and a passion for supporting the community. Minor travel may be required for outreach activities.

Qualifications

• Experience in customer service, especially in educational or nonprofit settings.
• Ability to deliver presentations effectively to diverse audiences.
• Strong attention to detail and accuracy in reporting.

Responsibilities

• Assist with onboarding childcare participants and educate them on compliance requirements.
• Create training materials and deliver engaging presentations.
• Verify monthly financial reports and ensure compliance with reimbursement accuracy.
• Provide excellent customer service to participants, including Spanish speakers.
• Support cross-functional teams to meet contract requirements.
• Travel occasionally for training and outreach.

Skills

Customer service

Public speaking

Reporting accuracy

Compliance knowledge

Bilingual (English/Spanish)

Job description

Why United Way

Since 1925, Valley of the Sun United Way (VSUW) has unified diverse partners, donors, businesses, nonprofits, government, and faith-based communities to build a stronger Valley for us all. United Way belongs to our community, so we seek community input on the most pressing issues, and then we bring people, organizations and companies together to proactively solve them. Right now, many people seek trustworthy insights and information AND they want to help, but they don’t know how. United Way makes it simple for people and organizations to be part of the solution; to come together to take action.

The Scholarship Specialist supports the implementation of the grant funded Quality First Scholarships Program by assisting participating childcare providers and families across the State of Arizona. The Specialist works closely with internal teams and providers to ensure monthly reports are accurate, complete, compliant with program requirements, and submitted by established deadlines. The role provides a high level of customer service by responding to inquiries M/F 8-5 related to scholarship participation, reimbursement reporting requirements, and grant program compliance.

Essential Functions

• Assist with contracting and onboarding eligible childcare participants ensuring they are knowledgeable of enrollment, reporting, and compliance requirements.
• Compose, design, and curate comprehensive training materials and deliver engaging, informative presentations via effective public speaking to diverse audiences.
• Review and verify monthly financial reports for accuracy, cross-checking with reporting services and cross-referencing documentation provided by childcare participants to ensure program compliance requirements for reimbursement accuracy.
• Provide excellent customer service to childcare participants and families requesting information to include Spanish speaking participants.
• Work closely and support cross-functional team to ensure high quality service, and successful delivery of contract requirements.
• Minor travel and evening ho