Scholarship Programs Specialist – Training, Compliance & Support

United Way Worldwide; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

United Way Worldwide is seeking a Scholarship Specialist to support the Quality First Scholarships Program in Arizona. This role involves onboarding childcare providers, delivering training presentations, and ensuring accurate reporting and compliance. Excellent customer service is key, especially in assisting Spanish-speaking participants.

The ideal candidate will have strong customer service skills, experience in training or public speaking, and a passion for supporting the community. Minor travel may be required for outreach activities.

Qualifications

• Experience in customer service, especially in educational or nonprofit settings.
• Ability to deliver presentations effectively to diverse audiences.
• Strong attention to detail and accuracy in reporting.

Responsibilities

• Assist with onboarding childcare participants and educate them on compliance requirements.
• Create training materials and deliver engaging presentations.
• Verify monthly financial reports and ensure compliance with reimbursement accuracy.
• Provide excellent customer service to participants, including Spanish speakers.
• Support cross-functional teams to meet contract requirements.
• Travel occasionally for training and outreach.

Skills

Customer service

Public speaking

Reporting accuracy

Compliance knowledge

Bilingual (English/Spanish)

Job description

United Way Worldwide is seeking a Scholarship Specialist to support the Quality First Scholarships Program in Arizona. This role involves onboarding childcare providers, delivering training presentations, and ensuring accurate reporting and compliance. Excellent customer service is key, especially in assisting Spanish-speaking participants.

The ideal candidate will have strong customer service skills, experience in training or public speaking, and a passion for supporting the community. Minor travel may be required for outreach activities.